Business expansion into Ecuador
A Colombian company publishes an Ecuadorian number on its website and catalogs to sell in Quito and Guayaquil.
CountryVirtual numbers in Ecuador
Virtual numbers in Ecuador to serve Ecuadorian customers
Ecuadorian +593 numbers that receive and make calls, with direct interconnection and service from the country you choose.
Let me explainLet your customers in Ecuador call an Ecuadorian number, even if you serve them from Colombia.
Explained simply
Virtual numbers in Ecuador, explained simply
If you sell or provide services in Ecuador, your customers there want to dial an Ecuadorian number: it costs them less, builds trust and they don’t have to think about international calls. With an Ecuador virtual number (+593) that’s possible even if your team is in Bogotá, in Quito or split between both countries. The call comes in over the internet to the platform and rings wherever you decide.
Since 2022 we’ve had direct interconnection with Ecuador. That means calls don’t pass through a long chain of intermediate carriers, which helps them sound better and makes support faster. The numbers work for both receiving and making calls, so your agent can call back a customer in Guayaquil and they’ll see a number from their own country.
This is useful for Colombian companies expanding south, for call centers handling Ecuadorian campaigns, and for partners or channels serving Ecuador who need local numbers from a provider that understands the operation. Everything is managed from the same platform as your Colombian numbers, with the same recordings, reports and service rules, so growing in Ecuador doesn’t force you to learn another tool.
Ecuador virtual numberEcuador phone number for businessvirtual +593 numberEcuador Colombia call centerlocal Ecuador number from Colombia
Use cases
What you can do
Two-country call center
The same agents in Colombia handle the Ecuadorian customer queue without switching platforms.
Call back with a local number
Outbound calls to Ecuador show a +593 number, and customers answer with more confidence.
Sales team in Ecuador
A salesperson living in Ecuador gets calls to the company number on their mobile.
Channels and integrators
Partners serving Ecuadorian companies offer local numbers backed by direct interconnection.
A normal day
A software company selling in Quito
Picture an accounting software company in Medellín landing its first customers in Quito. Instead of asking them to call a Colombian number, it gets a +593 virtual number and puts it on its emails and invoices. One morning, an accountant in Quito calls with a question about the monthly close: the menu offers support, the call rings for an agent in Medellín and it’s resolved in minutes. In the afternoon, the same agent calls back another customer in Cuenca, who sees an Ecuadorian number on their screen.
What you’d use
The tools that work for you
InternationalManage Ecuadorian and other countries’ numbers alongside international calls.PBX and call centerRoute calls from the Ecuadorian number to your queues, extensions and menus.Call center platformRun campaigns for Ecuador and Colombia from the same agent software.Call center routesGood-quality outbound routes to call customers in Ecuador.
Decision-maker
What each person on the team gains
Expansion or sales manager
Enter the Ecuadorian market with a local presence from day one, without opening an office.
Call center director
Handle Ecuador campaigns with the same agents and tools you use in Colombia.
Partner or integrator
Offers its customers in Ecuador local numbers with direct interconnection and carrier support.
We answer your questions
Frequently asked questions
Can I answer the Ecuador number from Colombia?
Yes. The number works over the internet, so calls can ring for agents in Colombia, in Ecuador or in both countries at once.
Can the number make calls or only receive them?
It works both ways. You can receive calls from Ecuadorian customers and also call them showing the +593 number.
What does direct interconnection mean?
It means that since 2022 we have our own connection with Ecuador to carry calls, instead of relying on several middlemen. That helps quality and lets us fix problems faster.
Do I need a registered company in Ecuador?
Requirements depend on the type of number and how it’s used. Tell us about your case and we’ll let you know what documents are needed before activation.
Can I combine it with my Colombian numbers?
Yes. You manage your Colombia and Ecuador numbers from the same platform, with the same queues, recordings and reports.
We’re ready
Let’s talk about your business.
Tell us how your customers reach you today and we’ll send you a free proposal, in plain language with no fine print.