Business communications, explained simply
Mobile telephony, 5G and 6G networks, artificial intelligence, security and the latest communication trends, explained by the 19 80 TIC Cloud team without jargon.
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The 2G and 3G Network Shutdown in Colombia: What Is Happening and How Your Business Should Prepare
Colombia has no single official date for switching off 2G and 3G, but the older networks shrink year after year and each operator sets its own pace. We explain what has been confirmed as of October 2026, which of your company's devices are at risk and how to prepare without surprises.
WhatsApp Business Calling for Companies: What It Is, What It Costs and How to Connect It to Your Call Center
Since July 2025, businesses can receive and make voice calls on WhatsApp through Meta's official platform, without their customers paying a cent to call. We explain how it works, what it costs, which rules Meta enforces and why it is worth connecting it to your phone system.
5G in Colombia: Where It Is, What Changes and What It Means for Businesses
Colombia has already passed 10 million 5G connections, but the network is still concentrated in cities. Here we explain in plain terms where it is, what changes compared with 4G and how your business can take advantage of it.
Toll fraud on IP PBX systems: what it is and how to protect your business
An IP phone system saves your business a lot of money, but if it is poorly protected it can become an open tap that lets others make outside calls at your expense. Here we explain, in plain language, how toll fraud works, how to recognize it and what to do so it doesn't happen to you.
AI Voice Agents: How They Answer Calls 24 Hours a Day
AI voice agents already answer calls, book appointments and resolve questions at any hour. Here we explain how they work, what they can really do, where they fall short and what to watch for in Colombia before rolling one out.
What Is a Mobile Virtual Network Operator (MVNO) and Why Is It Changing the Market in Colombia?
More and more mobile lines in Colombia don't belong to Claro, Movistar or Tigo, but to operators that have no antennas of their own. Here we explain what a Mobile Virtual Network Operator is, how it works and why it may be a good fit for your business.
Privacy in the cloud: where your call recordings and call data end up
Recording calls helps you improve service, settle disputes and train your team. But every recording is someone's personal information, and the law requires you to know where it is, who listens to it and how long you keep it. Here we explain it without the confusion.
Secure Calls: How Your Company's Conversations Are Protected
A call over the internet can be as private as a closed-door meeting or as exposed as a conversation shouted across the street. The difference lies in how it's protected, and here we explain it without the jargon.
The free software behind modern telephony: Asterisk, FreeSWITCH and Kamailio
Every time you call a customer service line, talk to a voice agent or dial an extension at your office, chances are the call passes through software nobody charged you a license for. Asterisk, FreeSWITCH and Kamailio are three free software projects that power a large share of the world's IP telephony. We explain, in plain language, what each one does, where it came from and what it means for your business.
Calling from the browser with WebRTC: serve your customers without a phone or an app
Today a customer can talk to your business with a single click from your website, and your agent can answer from their computer without a phone on the desk. Behind that is an open technology already built into your browser: WebRTC. We explain what it is, where it came from, how you can take advantage of it and what limitations you should know about before you make the move.
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