Regulations and user protection

Ley 1341 de 2009Ley 1978 de 2019Resolución CRC 5050 de 2016

As a user of our communications services, you have the right to receive clear and timely information, to choose and change plans and carriers, to keep your number through porting, to have your data protected and to file petitions, complaints and claims (PQR) free of charge.

How to file a PQR:

• By phone: o .
• By email: .
• In writing at our address: Carrera 16 # 79-86, Bogotá D.C.

We’ll give you a filing number (CUN) and respond within 15 business days after filing. If you disagree with the response, you can file a request for reconsideration (recurso de reposición) and, alternatively, an appeal within 10 business days of notification. The appeal is decided by the Superintendence of Industry and Commerce (SIC).

Learn how we handle your information and how to exercise your rights to access, update, correct and delete your data.

• Personal data processing policy
• Website privacy policy
• Data inquiries and claims:

You have the right to switch carriers and keep your number. You file the request with the carrier you want to move to, and the process is free for you.

Fraud prevention: never share the verification codes or messages you receive on your line by phone, chat or social media. Neither 19 80 TIC Cloud nor any other carrier will ever ask you for them. If you receive a porting message you didn’t request, contact your carrier immediately.

Only type-approved devices may operate on Colombia’s mobile networks. Check whether your device is approved at the list of type-approved devices.

If your phone is stolen or lost, report it right away through our service channels to block the line and the IMEI. You can check the status of an IMEI at www.imeicolombia.com.co.

Resolución CRC 6522 de 2022

If you don’t want to receive commercial or advertising text messages, register your number for free in the Do-Not-Contact Registry (Registro de Números Excluidos) managed by the Communications Regulation Commission (CRC): tramitescrcom.gov.co.

Ley 679 de 2001Decreto 1524 de 2002Ley 1336 de 2009

We reject all forms of sexual exploitation or abuse of minors. Using our services to host, distribute or access child sexual abuse material is prohibited, and we work with the authorities to block this content.

Report: Te Protejo · ICBF Line 141 · DIJIN – National Police.

• Don’t share passwords or verification codes.
• Be wary of calls or messages asking for personal or banking details.
• Keep your devices and apps up to date.
• Turn on two-step verification in WhatsApp and your accounts.

Learn more with the Ministry of ICT strategy En TIC Confío.

We publish the quality indicators of our services as required by CRC regulations.

If you’d like to see the current quality indicators for our services, write to us at solicitudes@1980tic.cloud and we’ll send them to you.

Ley 1672 de 2013

Don’t throw your phone, charger or batteries in the regular trash. Take them to an authorized post-consumer collection point so they can be recycled or disposed of safely.