Services
Choose how you want to talk to your customers.
Seven services, one carrier. Click any of them to see how it works, with visuals and real examples.
Not sure where to start?
Tap what you need and we’ll show you the service.
We recommend:
Mobile telephony
A +57 3xx number your customers recognize, connected to your PBX, call center or AI.
- National +57 3xx number
- Simultaneous calls, up to hundreds
- Port the number you already have
PBX and call center
Your cloud phone system, with IVR, extensions, recording and outbound routes.
- IVR and welcome messages
- Extensions and recording
- Outbound routes for call centers
WhatsApp and chat
WhatsApp, Instagram and all your chats in one inbox with QT Just in time.
- WhatsApp Business via API
- Many agents, one number
- Bots and automatic replies
Hi, do you have numbers in Medellín?
Of course! Here are some options.
Artificial intelligence
Voice and chat agents that answer 24/7, connected to your number and phone system.
- 24/7 voice agents
- Chat agents on WhatsApp
- Hand off to a human when needed
SMS and audio
Bulk SMS, audio and IVR campaigns for collections, reminders and surveys.
- Bulk SMS
- Audio and IVR campaigns
- Delivery reports
International
Interconnection with Ecuador, calls with Peru and the US, and numbers in 90+ countries.
- Ecuador inbound and outbound
- Peru and the United States
- Numbers in 90+ countries
CRM and ERP
QTbrain: customers, sales and operations with full traceability, connected to your calls.
- Customers and opportunities
- Billing and inventory
- Calls and chats in the history
Where do I start?Almost every business starts with a number. Then they add what they need.
All the tools to communicate with your customers, in one place.
Think about how your customers find you today: they call you, message you on WhatsApp, look you up on Instagram, expect you to remind them of a payment or an appointment. Each of those conversations is a potential sale, and each one that’s lost is a customer who goes to the competition.
At 19 80 TIC Cloud we bring together everything you need so that doesn’t happen: the mobile number for your business that’s never busy, the phone system and call center in the cloud, WhatsApp and all your social channels in one inbox, AI agents that answer 24/7, SMS and voice-message calls to notify thousands of customers, international numbers and calls y QTbrain, a CRM and ERP that saves every conversation.
Everything works together because we’re the carrier: one provider, one support team and one bill. Tap what you need above and we’ll show you how it works, or talk to us and we’ll build it with you.
Explore each service in detail
Frequently asked questions
What does 19 80 TIC Cloud do, and which companies does it work with?
We have been a mobile virtual network operator in Colombia since 2020, partnered with Suma Móvil, with our own +57 3xx numbering. We give your company a mobile number that can receive hundreds of calls at once and connect it to your phone system, call center, WhatsApp, artificial intelligence agents, SMS and CRM, all with a single provider. We work exclusively with businesses, from small companies to call centers with hundreds of agents.
Can I keep the number my customers already know?
Yes, through number portability. You send us the signed letter, the invoice or certificate from your current operator, the account holder's ID (cédula), the RUT (tax ID) and the Chamber of Commerce certificate; we handle the entire process, and your number stays the same.
How many calls can my number receive at the same time?
As many as you need: from two to hundreds at once, without any customer ever hearing a busy signal. One of our clients handles up to 400 simultaneous calls on a single mobile number, and you can start with what you need and grow whenever you want without changing anything.
Do I need to buy equipment or have a special internet connection?
You do not need any equipment: the number, the phone system and the tools all live in the cloud, and your team answers from a computer, mobile phone, web browser or IP phones, at the office or at home. What matters is a stable internet connection; the more simultaneous calls you handle, the more bandwidth you should have.
Can calls be recorded? Is it legal?
Yes. Inbound and outbound calls are recorded with history and notes, and artificial intelligence can transcribe and summarize them. Ley 1581 de 2012 (Colombia's data protection law) requires informing the customer and obtaining their consent, which is why it is common practice to announce it in your phone system's welcome message.
Can an artificial intelligence agent answer my company's calls?
Yes. It answers 24 hours a day with a natural voice, resolves frequently asked questions, schedules appointments, sends payment reminders and takes orders. When a case needs a person, it summarizes the situation for the agent and transfers the call to a real extension on your phone system, so the customer never has to repeat anything.
Can I handle WhatsApp and calls with the same number?
Yes. The same number works for calls and for the WhatsApp Business API, and several agents can handle it at once from a single inbox, together with Instagram, Facebook and your website chat. Because we are an operator, we also connect WhatsApp calls to your phone system or call center.
How much does it cost, and how do I get started?
It depends on how many numbers, simultaneous calls and services you need, so you pay for what you use and grow whenever you want. Message us on WhatsApp at +57 316 439 3999 or call us at +57 333 610 0100, tell us what you need, and we will send you a proposal at no cost.
Let’s talk about your business.
Tell us how your customers reach you today and we’ll send you a free proposal, in plain language with no fine print.