Sales to Peruvian customers
Your sales team calls prospects in Peru with a +51 number and gets callbacks on the same line.
CountryVirtual numbers in Peru
Virtual numbers in Peru, answered from your same call center
Peruvian +51 numbers for inbound and outbound local calls, connected to the same platform as your Colombian numbers.
Let me explainServe your Peruvian customers with a Peruvian number and the same team that serves Colombia.
Explained simply
Virtual numbers in Peru, explained simply
For a customer in Lima, Arequipa or Trujillo, calling a foreign number is a barrier: they don’t know how much it will cost and doubt anyone will answer. A Peruvian virtual number (+51) removes that doubt. Your customer dials a number in their own country and the call reaches your team over the internet, whether they’re in Colombia, Peru or both.
We have direct interconnection with Peru, so calls are carried without a long chain of intermediaries. The numbers work for inbound and outbound calls: your agent can call a Peruvian prospect showing a +51 number, which improves answer rates compared with an unknown foreign number. And if the customer doesn’t answer, their callback lands back with your team.
The biggest advantage is operational: the same call center serves both countries. Calls from Peru can enter their own queue, with an adapted menu and greeting, but the agents, recordings, dashboards and reports are the same ones you already use for Colombia. You don’t need another platform or provider to grow in Peru, or to train your team on a new tool.
Peru virtual numberPeru phone number for businessvirtual +51 numberPeru Colombia call centerlocal Lima number from Colombia
Use cases
What you can do
After-sales support in Peru
Peruvian customers report issues or questions to a local number, and the call enters the support queue.
One call center, two countries
Agents handle the Colombia queue and the Peru queue based on each hour’s demand.
Your own greeting and menu
Callers to the Peruvian number hear a greeting designed for Peru, with its own hours and options.
Test the market without an office
Before opening an office, you publish a Peruvian number and measure how many calls you get.
A normal day
An online store shipping to Lima
For example, a Colombian sports supplements store starts shipping to Lima. It publishes a +51 number on its Peru page and connects calls to a dedicated queue with a Peruvian greeting. One Thursday night a spike of calls arrives from a social media promotion; the supervisor in Bogotá sees on his dashboard that the Peru queue is growing and moves two agents from the Colombian queue to handle it. The next day, the same agents call Peruvian customers who abandoned their carts, showing the local number.
What you’d use
The tools that work for you
InternationalManage Peruvian numbers and calls to any country from one place.Call center platformThe same agent and supervisor software for campaigns in Peru and Colombia.Call center routesGood-quality outbound routes to call Peruvian mobiles and landlines.WhatsApp and chatAdd WhatsApp so your Peruvian customers can message you too.
Decision-maker
What each person on the team gains
Sales or expansion manager
Test and grow in Peru with a local number, without opening an office or hiring another provider.
Call center director
Allocate agents between Colombia and Peru from a single dashboard, based on demand.
Finance manager
Unify telephony for both countries on a single platform with a single bill.
We answer your questions
Frequently asked questions
Can I have a Peru number without being in Peru?
Yes. The number works over the internet and can ring for agents in Colombia or anywhere with a connection.
Can I call Peruvian customers with that number?
Yes. The numbers work for making and receiving calls, and the customer will see a +51 on their screen.
Can the call center in Colombia handle both lines?
Yes. Calls from Peru go into their own queue on the same platform, and you decide which agents serve each country.
What’s the advantage of direct interconnection with Peru?
Calls pass through fewer intermediaries, which helps audio quality and lets issues be resolved faster with the carrier.
What do I need to activate a Peruvian number?
It depends on the type of number and how it’s used. We’ll tell you the requirements and documents before you start.
We’re ready
Let’s talk about your business.
Tell us how your customers reach you today and we’ll send you a free proposal, in plain language with no fine print.