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MVNOMobile virtual network operator · partner of Suma Móvil

One number so your customers can always find you.

Your company with its own mobile number: it takes every call at the same time and also works as your WhatsApp.

3.000+client businesses
100 M+minutes of calls
400calls at once on one number
Your business number+57 3XX 000 0000
Calls coming in now248
Explained simply

What do we do? We give your company its own mobile number.

And we turn it into the front door for all your customers. Here’s how it works, in five ideas:

1

Today people call mobile numbers

Hardly anyone calls landlines anymore: people dial mobile numbers because it’s easier and their phone is always at hand. That’s why we give your company its own mobile number, the contact number your customers will use to reach you, from Colombia or anywhere in the world.

2

Never busy

It’s no ordinary mobile number. Your number takes as many calls as you need at the same time: two, ten or hundreds. Nobody hears a “busy” signal again, and no sale is lost because of it.

3

It’s also your WhatsApp and social media

That same number can be your WhatsApp and your social media contact. Your customers only have to remember one, and they can reach you wherever they like.

4

A new number or the one you already have

You can get a new number or port the one you already have without losing it. We handle all the paperwork, and your customers keep dialing the same number as always.

5

The right person answers

Every call reaches the right person: sales, support, collections or an AI assistant that answers day and night.

How it works

How every call travels

From the moment a customer dials until someone at your company, or an artificial intelligence agent, answers. It all happens in less than a second.

Hear the difference

Your customer is calling you. What do they hear?

Press both green buttons. The difference between losing a sale and winning it lasts three seconds.

Let’s try it

Press both green buttons and hear what your customer hears when they call you. Turn up the volume.

Company with a regular lineReady
What if someone is already on the line?
Press call to hear it.
CallA single line
Company with 19 80 TIC CloudReady
And what if 400 people call right now?
Press call to hear it.
CallOne number, hundreds of calls
Turn up the volume. If you don’t have sound, you’ll still see what happens.
How it works

One number. Every department.

No hardware to buy, nothing to install. Your number lives in the cloud and routes every call in seconds.

1

Your customer dials your number

From a mobile or a landline, in Colombia or any country.

2

Hears a short menu

“For sales, press 1. For support, press 2.” Or talk to an AI agent.

3

The right person answers

On a mobile phone, a computer or the call center. Even when hundreds are calling at once.

Let me explain

It’s that easy: your customer dials your number, hears a short menu and the right person answers. No hardware, nothing to install.

SalesAccounts receivableCustomer servicePurchasingSupportHuman resourcesRetailAI agentElevenLabsTwilioWhatsApp
No busy signal

A regular line serves one. Yours serves everyone.

Move the slider. Each square is a person calling your business in the same second.

40
Regular line
19 80 TIC Cloud
Our network

We’re not middlemen. We’re the carrier.

Since 2020 we have been a mobile virtual network operator in Colombia, partnered with Suma Móvil. That’s why we can give you your own numbers, porting and hundreds of calls on a single line.

Since 2010in business telephony
4 countriesColombia, Ecuador, Peru and the U.S.
+57 · 601–608mobile and landline numbers by city
Number portingkeep the number you already have

We help you chooseTell us how your customers call you today and together we’ll design the right solution for your business.

No complicated plans

Every business is different. Let’s talk about yours.

You don’t have to guess which plan fits. Write to us and tell us how many calls you get a day, how many people answer them and where your customers message you. With that, we’ll put together a tailored proposal: from a number that takes two calls at once to a call center with hundreds of advisors and AI.

The consultation is free and we reply in plain language, with no fine print.

Partner program

Sell numbers backed by a carrier.

If you run an IP telephony company, are an integrator or sell AI solutions, you can offer your customers our numbers, our cloud phone system, WhatsApp, SMS and AI under your own brand. We provide the network, technical support and sales support; you grow without building a carrier.

Learn about the program
We’ll call you

Dial your number. We’ll call you.

Type your number on the keypad and press the green button. An advisor will contact you to set up the number your company needs.

Your contact number+57
Tapping opens WhatsApp with your request ready to send.
We answer your questions

Questions we get every day

What does 19 80 TIC Cloud do, and which companies does it work with?

We have been a mobile virtual network operator in Colombia since 2020, partnered with Suma Móvil, with our own +57 3xx numbering. We give your company a mobile number that can receive hundreds of calls at once and connect it to your phone system, call center, WhatsApp, artificial intelligence agents, SMS and CRM, all with a single provider. We work exclusively with businesses, from small companies to call centers with hundreds of agents.

Can I keep the number my customers already know?

Yes, through number portability. You send us the signed letter, the invoice or certificate from your current operator, the account holder's ID (cédula), the RUT (tax ID) and the Chamber of Commerce certificate; we handle the entire process, and your number stays the same.

How many calls can my number receive at the same time?

As many as you need: from two to hundreds at once, without any customer ever hearing a busy signal. One of our clients handles up to 400 simultaneous calls on a single mobile number, and you can start with what you need and grow whenever you want without changing anything.

Do I need to buy equipment or have a special internet connection?

You do not need any equipment: the number, the phone system and the tools all live in the cloud, and your team answers from a computer, mobile phone, web browser or IP phones, at the office or at home. What matters is a stable internet connection; the more simultaneous calls you handle, the more bandwidth you should have.

Can calls be recorded? Is it legal?

Yes. Inbound and outbound calls are recorded with history and notes, and artificial intelligence can transcribe and summarize them. Ley 1581 de 2012 (Colombia's data protection law) requires informing the customer and obtaining their consent, which is why it is common practice to announce it in your phone system's welcome message.

Can an artificial intelligence agent answer my company's calls?

Yes. It answers 24 hours a day with a natural voice, resolves frequently asked questions, schedules appointments, sends payment reminders and takes orders. When a case needs a person, it summarizes the situation for the agent and transfers the call to a real extension on your phone system, so the customer never has to repeat anything.

Can I handle WhatsApp and calls with the same number?

Yes. The same number works for calls and for the WhatsApp Business API, and several agents can handle it at once from a single inbox, together with Instagram, Facebook and your website chat. Because we are an operator, we also connect WhatsApp calls to your phone system or call center.

How much does it cost, and how do I get started?

It depends on how many numbers, simultaneous calls and services you need, so you pay for what you use and grow whenever you want. Message us on WhatsApp at +57 316 439 3999 or call us at +57 333 610 0100, tell us what you need, and we will send you a proposal at no cost.

We’re ready

Ready for no customer to ever hear “busy”?

Tell us how your customers reach you today and we’ll send you a free proposal, in plain language with no fine print.

Shall we talk?