Business telephony by industry

Let me explainEvery industry serves customers differently, but they all need customers to reach them when they call.

Explained simply

If your business gets calls, this is for you

A doctor’s office, a hardware store, a school, a freight company and a real estate agency seem to have nothing in common. But they all go through the same thing when the phone rings and nobody answers: a patient who books elsewhere, a lost order, an upset parent. Any business that gets calls needs a number that’s never busy and someone, or something, to answer.

What changes from one industry to another is when and why people call. A clinic gets swamped at 7 a.m. with appointment requests; a restaurant, at noon with delivery orders; a collection agency, at month-end. That’s why we built pages by industry, with examples and solutions designed for the way each one works.

Behind all of them is the same foundation: we’ve been a mobile virtual network operator (MVNO) in Colombia since 2020, with mobile and landline numbers that take many calls at once, a cloud phone system, WhatsApp Business, AI agents and CRM. Pick your industry below, and if you don’t see it, tell us how you work: we probably already serve someone similar and can show you how we solved it.

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Use cases

What it solves for any business

Book appointments

Clinics, salons, auto shops or consultancies: the customer calls or writes, and a menu, an agent or an AI agent assigns their slot.

Take orders

Restaurants, distributors or stores: many people order at the same time and none of them get a busy line.

Collect receivables

Lenders, schools or utilities: reminders by SMS, voice message or call, within the hours the law allows.

Provide support

Tech, maintenance or insurance companies: requests enter a queue, are recorded and get follow-up.

Sell by phone

Real estate, car dealerships or education: prospects coming in from ads get a fast response and no one misses a callback.

A normal day

Three businesses, the same Monday

Picture an ordinary Monday. At 7 a.m., a dental clinic gets twenty calls for appointments and an AI agent books half of them while the receptionists handle the rest. At noon, a rotisserie chicken restaurant takes delivery orders by phone and WhatsApp on the same number, without a single busy line. And at 5 p.m., a credit union sends payment reminder voice messages to its members, who reply by pressing a key. Three different industries, the same idea: no customer goes unanswered.

What you’d use

The tools that work for you

Virtual mobile numberEvery industry starts with a number customers can dial without getting a busy signal.PBX and call centerOrganize calls by area, location or schedule depending on how each business works.WhatsApp and chatThe channel where customers in almost every industry write to you today.Artificial intelligenceHandles appointments, orders and FAQs at any hour.SMS and audioReminders and bulk collections for sectors with many customers.

Decision-maker

What each person on the team gains

Owner or manager

Find a solution designed for their type of business, without paying for features they don’t use.

Customer service or operations manager

Organize calls and chats around the hours and reasons specific to its industry.

IT manager

Implements a cloud platform that adapts to each area without installing equipment.

We answer your questions

Frequently asked questions

Do you serve businesses in any industry?

Yes. Any business that makes or receives calls can use our services. The industry pages show examples, but they’re not a complete list.

What if my industry isn’t on the list?

Tell us how you serve your customers and we’ll put together a proposal. With more than 3,000 business customers, we’ve very likely solved a case like yours.

Is the solution different for each industry?

The underlying technology is the same, but the setup changes: schedules, menus, queues, AI messages and channels are tailored to how each business works.

Are there special requirements for regulated industries?

For collections and sales we apply the contact hours set by Ley 2300 de 2023. If your industry has other rules, we review them with you during the consultation.

Where should I start?

Almost always with a business mobile number that can take many calls at once. From there you add WhatsApp, a phone system or AI as needed.

All industries