Virtual reception by department
The client chooses the area, such as labor, family, tax or statutory audit, and the call goes to the professional in charge.
For your industryLaw firms and professional services
Virtual phone number for lawyers, accountants and consultants: your firm always answers
A professional number with a virtual receptionist that screens calls, passes them to the right partner or assistant, and lets you focus on hearings, closings and meetings.
Let me explainYour firm sounds like a big office, even if you work from anywhere.
Explained simply
Why a virtual number for lawyers and professional services?
A lawyer spends hours in hearings, an accountant lives through month-end closings and tax season, and a consultant moves from meeting to meeting. Meanwhile, clients call their personal mobile at all hours, and the potential new client who calls just once won’t leave a message if nobody answers. For a small firm it’s hard to sound organized when the business phone is your personal mobile.
With a 19 80 TIC Cloud virtual number, your firm gets a local landline or a +57 3xx mobile number with an automated receptionist: “For labor law, press one; for tax, press two.” Every partner and assistant has an extension on their mobile or computer, and clients see the firm’s number. You can set schedules, forward calls when you’re in court and get voicemail by email.
During tax season or around filing deadlines, calls multiply. The number takes several at once and queues them, and an AI agent can answer FAQs, like which documents to bring for a tax return, and book an appointment. Calls can be recorded, with the client informed, to keep a record of what was agreed, which helps when fees or case instructions are discussed.
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Use cases
What it solves for law firms and professional services
Call forwarding during court hearings
While the lawyer is in a hearing, their calls go to the assistant or to an AI agent that takes the message and the reason for the inquiry.
Tax season
When everyone calls during the deadline weeks, calls queue up and AI books appointments and sends the document checklist on WhatsApp.
Recorded agreements
Conversations about fees, instructions or deliverables are recorded, with prior notice to the client, so you can check them if a question comes up.
Customers abroad
A local number in the US or Spain lets Colombians abroad ask about estates or legal procedures without paying long distance.
A normal day
Deadline day at an accounting and law firm
Picture tax filing deadline week. The accountant partner is reviewing financial statements and the firm’s lawyer is in a virtual hearing. Between 9 and 11 a.m., twenty people call. The menu separates tax questions from people with a labor case. The AI agent books twelve appointments and sends the document checklist on WhatsApp. A prospective client asking about a lawsuit leaves a summary of their case, and the lawyer calls back after the hearing.
What you’d use
The tools that work for you
PBX and call centerWorks as a virtual receptionist with a menu by area, extensions for partners and assistants, recording and voicemail to email.Virtual mobile numberProvides a professional number you answer from your mobile without revealing your personal number.Artificial intelligenceAnswers when you’re in court or in a meeting, notes the reason for the inquiry and books appointments.InternationalProvides US, Spanish and other countries’ numbers for Colombian customers living abroad.QTbrain CRM and ERPQTbrain keeps the call history for every customer and case, so nothing depends on one person’s memory.
Decision-maker
What each person on the team gains
Partner or owner of the firm
Present the image of an organized firm and stop losing new clients to unanswered calls.
Independent professional
Keep your personal mobile separate from work and stop getting customer calls in your free time.
Administrative assistant or coordinator
Receive calls already sorted by department, with recordings to confirm what was agreed with each customer.
We answer your questions
FAQ: law firms and professional services
I work alone. Isn’t this too much for me?
No. An independent lawyer or accountant can start with one number and one extension on their mobile. What they gain is separating personal from professional and never missing a call from a new client.
Can I have a Bogotá landline even if I live in another city?
Yes. You can have a landline in the city of your choice or a +57 3xx mobile, and answer it from anywhere with internet or from your mobile.
Is it legal to record calls with my customers?
We recommend announcing at the start of the call that it will be recorded and treating recordings as personal data, per Ley 1581 de 2012. You decide who in the firm can listen to them.
Does the AI give legal or tax advice?
No. The AI agent only books appointments, notes the reason for the inquiry and answers general information you define, like hours or the documents you require. Advice is always given by the professional.
What happens to calls when I’m on vacation?
You can forward your extension to another partner or the assistant, or let the AI agent take messages and send you a summary.
We’re ready
Let’s talk about your business.
Tell us how your customers reach you today and we’ll send you a free proposal, in plain language with no fine print.