Bulk voice messages with keypad response
A recorded message reminds the debtor of the obligation, and they press a key to pay, request a payment plan or talk to a collector.
For your industryCollection agencies
Virtual phone number for collection agencies
Reach more debtors in less time, with mobile numbers that receive callbacks, voice messages with keypad response and campaigns that comply with Ley 2300 de 2023.
Let me explainCollect more with calls, voice messages and WhatsApp, always within what the law allows.
Explained simply
Why a virtual number for collection agencies?
In collections, the problem is rarely a lack of accounts; it’s that the debtor doesn’t answer. They see an unknown number, or one they’ve already flagged as a nuisance, and ignore it. When they finally call back, no one answers because the collector is on another call, and the best opportunity of the day is lost: the moment the person wants to negotiate. Getting that back-and-forth of calls under control is the difference between recovering a debt and writing it off.
With 19 80 TIC Cloud your collectors dial from +57 3xx mobile numbers that can take many return calls at the same time, so anyone who calls back always reaches someone or an option to pay. You can launch bulk voice messages and SMS with keypad responses, for example press 1 to talk to an agent or 2 to get the payment link, and an AI agent can remind customers of due dates and record payment commitments.
All of this has to be done within the law. Ley 2300 de 2023 only allows debtors to be contacted Monday to Friday from 7 a.m. to 7 p.m. and Saturdays from 8 a.m. to 3 p.m., never on Sundays or holidays, and limits how many times they can be contacted per week. Campaigns are scheduled within those windows, and Ley 1581 de 2012 requires protecting each debtor’s personal data and using it only for authorized collection.
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Use cases
What it solves for collection agencies
Callbacks without missing a single one
When the debtor calls back, the call enters a queue and goes to the next free collector or to the one already handling their case.
Recorded payment agreements
Every call is recorded; if there’s a complaint or a dispute over what was agreed, you hear exactly what was said.
Preventive collections
Before an installment is due, an SMS or WhatsApp message gives the date and amount so the customer pays before falling behind.
Queues by days past due
Each group of collectors works its 30-, 60- or 90-day portfolio, and the supervisor sees each one’s successful contacts on the dashboard.
A normal day
Accounts receivable Monday
Picture a collection agency starting the week with a portfolio 60 days past due. At 8 a.m. a voice campaign with keypad response goes out, within the hours allowed by Ley 2300 de 2023. Those who press 1 enter a queue and are handled by collectors; those who press 2 get the payment link by SMS. Throughout the day, debtors who didn’t answer call back the same mobile number and never get a busy signal. The campaign is scheduled to end before 7 p.m., and the supervisor reviews the recorded agreements.
What you’d use
The tools that work for you
SMS and audioBulk voice messages and SMS with keypad response, scheduled within the hours allowed by Ley 2300 de 2023.PBX and call centerQueues by portfolio, recorded agreements and per-collector reports to measure successful contacts.Virtual mobile number+57 3xx mobile numbers that take many callbacks at once without giving a busy signal.Artificial intelligenceAn AI agent reminds debtors of due dates, logs payment commitments and hands off to a collector when the debtor wants to negotiate.WhatsApp and chatWhatsApp Business API in a shared inbox to send reminders and close agreements by chat.
Decision-maker
What each person on the team gains
Collection agency manager
Recover more debt per collector, because fewer callbacks are missed and more people are reached per hour.
Collections supervisor
Listen to recordings, see successful contacts per person and assign accounts by days past due.
Compliance officer or lawyer
Have evidence of the time and content of every contact to respond to complaints or requests.
We answer your questions
FAQ: collection agencies
What hours can I call a debtor in Colombia?
Under Ley 2300 de 2023, Monday to Friday from 7 a.m. to 7 p.m., and Saturdays from 8 a.m. to 3 p.m. Contact is not allowed on Sundays or public holidays.
Can bulk voice messages be used for collections?
Yes, they’re very useful for reminding many people of their obligations at once. Debtors reply with a key, for example to speak with a collector or get the payment link, and your agents focus on those who actually want to negotiate.
What happens when the debtor calls back?
It reaches the same mobile number you contacted them from, which takes many calls at once. It enters a queue and goes to the available collector, so that chance to reach an agreement isn’t lost.
How do I handle debtors’ personal data?
Ley 1581 de 2012 requires processing data only for the authorized purpose and protecting it. Use the information for collection management, tell people the call is recorded and limit who can listen to recordings.
Can I use WhatsApp for collections?
Yes, with WhatsApp Business API you send reminders and handle conversations from a shared inbox. Keep in mind that messages also count as contact and must respect the hours and limits set by law.
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Let’s talk about your business.
Tell us how your customers reach you today and we’ll send you a free proposal, in plain language with no fine print.