Confirm cash-on-delivery orders
Before dispatch, a call or automated voice message confirms the address and that the customer will be there, reducing returns and wasted freight.
For your industryOnline stores and e-commerce
Virtual phone number for online stores and e-commerce
Your customers buy online, but ask questions by phone and WhatsApp. With a business mobile number you serve them all at once, even on VAT-free days or Black Friday.
Let me explainA single number to sell, confirm orders and answer questions for your online store.
Explained simply
Why a virtual number for online stores and e-commerce?
Selling online doesn’t mean customers stop calling. Before paying they want to know if the size will fit, if shipping reaches their town or if they can pay on delivery. And after buying they ask where their package is. If your store uses a team member’s personal mobile, those calls are lost when that person is packing, at lunch or has gone home. Every unanswered call can be an abandoned cart or a return that could have been avoided.
A virtual number is a +57 3xx mobile line that doesn’t depend on a single SIM or a single phone. It works over the internet: it rings on a computer, in a mobile app or on several devices at once, and can take many simultaneous calls without a busy signal. So when you launch a promotion on social media and everyone calls at the same time, every customer finds someone to answer or a voice menu that guides them to what they need.
That same number can also have WhatsApp Business connected to a shared inbox, so your team answers WhatsApp, Instagram, Facebook and web chat messages from one place. You can add an AI agent that confirms orders and gives shipping status at midnight, and SMS messages that let customers know when their package ships. If you already have a number your customers know, you bring it over with number porting and don’t have to change labels, your website or ads.
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Use cases
What it solves for online stores and e-commerce
Shipment status without waiting
The customer asks “where’s my order?” and a menu or an AI agent gives them the carrier’s tracking number at any hour.
Promotion spikes
On Black Friday, VAT-free day or an influencer launch, the number takes many calls at once and distributes them across your team.
Advice before you buy
Shoppers torn between two sizes or two models can call or message and talk to an advisor who closes the sale right then.
Organized exchanges and warranties
A menu separates sales calls from exchanges and warranties, and all are recorded to review what the customer was promised.
A normal day
Flash sale Tuesday
Picture your sportswear store posting a 40% discount for three hours at 7 p.m. Within minutes, dozens of calls and messages hit the same number. The voice menu asks whether you want to buy, check on an order or make an exchange. Purchases go to your two sales reps, who sell from the computer with headsets; shipping questions are handled by the AI agent using the tracking number. The next day, an automated voice message confirms the address for each cash-on-delivery order before it ships.
What you’d use
The tools that work for you
Virtual mobile numberGives you a professional mobile number that takes many calls at once, ideal for promotion days.WhatsApp and chatBring WhatsApp, Instagram, Facebook and your website chat into one inbox to answer purchase questions.Artificial intelligenceAn AI agent gives order status and takes orders at night, when your team has gone home.SMS and audioConfirm cash-on-delivery orders and send dispatch notices with SMS or voice messages that customers answer with a key press.QTbrain CRM and ERPQTbrain shows the caller’s purchase history so you can help them without asking for their details again.
Decision-maker
What each person on the team gains
Store owner or founder
Stops losing sales to unanswered calls and has a professional number that doesn’t depend on anyone’s mobile.
Customer service lead
See on a dashboard how many calls and chats came in, how many were handled and how long each customer waited.
Logistics manager
Reduce returns because cash-on-delivery orders are confirmed before they leave the warehouse.
We answer your questions
FAQ: online stores and e-commerce
Can I use the same number for my store’s calls and WhatsApp?
Yes. The mobile number receives calls and can also have WhatsApp Business API connected to a shared inbox. That way customers save a single contact and your team handles everything from one place.
What if many people call at the same time during a promotion?
The number doesn’t give a busy signal like a regular mobile: it takes several simultaneous calls, depending on your plan. Calls wait in a queue with a message and are distributed among available agents.
Do I have to change the platform I sell on?
No. The number works separately from your store platform, whether it’s your own website or a marketplace. What you gain is a professional contact channel for before and after the purchase.
Can my team take calls from home?
Yes. Calls ring in a mobile app or on a computer with internet, so your advisors can be in the warehouse, at the office or at home with the same number.
Can I confirm cash-on-delivery orders automatically?
Yes. With voice-message calls or SMS the customer gets the confirmation and replies with a key, for example 1 to confirm and 2 to speak with an advisor. That way you only ship what will actually be received.
We’re ready
Let’s talk about your business.
Tell us how your customers reach you today and we’ll send you a free proposal, in plain language with no fine print.