Construction quotes
Contractors asking for prices on cement, rebar or block reach the person who handles quotes, without interrupting whoever is serving at the counter.
For your industryHardware stores
Virtual phone number for hardware stores and building supply yards
A line that takes several calls at the same time, receives materials lists on WhatsApp and lets customers know when their shipment leaves for the job site.
Let me explainMake sure the contractor gets a quote even when the counter is packed.
Explained simply
Why a virtual number for hardware stores?
At a hardware store, the day starts early: by 6:30 there are already contractors at the counter asking for nails, PVC pipe and bags of cement, and at the same time the phone rings with a contractor who needs a price on rebar for a slab. Whoever answers has to stop serving customers, and if the phone is busy the customer calls the supply store down the street. With a 19 80 TIC Cloud virtual number, the hardware store gets a line that takes several calls at once and distributes them among the counter, quotes and dispatch.
Put simply: the number lives in the cloud, not in the phone on the wall. A voice menu asks customers whether they want a quote, to ask about an order or to talk to dispatch, and each option rings the mobile or phone of the person in charge. Many contractors prefer to send their materials list handwritten or as a photo, so on WhatsApp that image lands in a shared inbox and whoever handles quotes replies from there with prices and availability.
The other headache is dispatch: the truck or dump truck leaves with sand, gravel or bricks and the site manager calls five times asking when it’ll arrive. With SMS or voice calls you can let them know when the truck leaves and when it’s close. And if you sell on credit to builders and contractors, payment reminders are scheduled within the hours set by Ley 2300 de 2023, without the owner having to make collection calls.
virtual phone number for hardware storesconstruction materials quote via WhatsAppphone line for building supply storeconstruction materials shipping notificationphone system for hardware store
Use cases
What it solves for hardware stores
Materials list by photo
The contractor sends a photo of a handwritten list on WhatsApp and gets the quote in the same chat.
Job site dispatch notice
The site manager gets an SMS or a voice call when the dump truck or delivery truck leaves, and stops calling to ask.
Several locations, one number
If you have locations in different neighborhoods or towns, customers dial a single number and choose the nearest branch.
Builder receivables
Credit invoice reminders by SMS or voice message, sent within the hours allowed by Ley 2300 de 2023.
A normal day
License-plate restriction morning
Picture a Wednesday at 7 a.m. at a building supply store in Bucaramanga. A contractor sends a photo of his list for pouring a slab on WhatsApp and the quote clerk replies in ten minutes. Meanwhile, three calls come in at once: a contractor asking about half-inch rebar, a woman wanting to know if they carry faucets and a site manager confirming yesterday’s order. Each call reaches the right person. At 9, when the dump truck leaves with the sand, the site manager gets an SMS dispatch notice.
What you’d use
The tools that work for you
Virtual mobile numberGives the hardware store a number that takes several calls at once, so no contractor hears a busy signal.WhatsApp and chatReceive photos of materials lists and simple plans in an inbox shared by everyone who quotes.SMS and audioNotify dispatches to job sites and send payment reminders in compliance with Ley 2300 de 2023.PBX and call centerSeparate counter sales, quotes and dispatch with a voice menu and extensions for each branch.
Decision-maker
What each person on the team gains
Hardware store owner
Doesn’t lose big contractor orders to a busy phone and keeps receivables up to date without collecting in person.
Quotes manager
Receive organized materials lists on WhatsApp and reply without copying down what’s dictated over the phone.
Dispatch manager
Stops getting “what time will it arrive?” calls because the customer already got the dispatch notice.
We answer your questions
FAQ: hardware stores
Can I receive several calls at the same time?
Yes. The virtual number takes many calls at once and distributes them among the people you set up. While one salesperson is quoting, another can answer without the customer hearing a busy signal.
How do quotes on WhatsApp work?
The customer writes or sends a photo of their list to the hardware store’s WhatsApp number. The message lands in a shared inbox and whoever handles quotes replies from the computer or mobile.
Can I let customers know when their order ships?
Yes, with an SMS or voice-message call sent when the shipment leaves the warehouse. That way the site manager can get his crew ready to unload.
I sell on credit to builders. Can I use it for collections?
Yes, you can schedule payment reminders by SMS or voice-message calls. The platform respects the hours and frequency set by Ley 2300 de 2023 for collections.
Can I keep the number the hardware store has had for years?
Yes, by porting you bring it to 19 80 TIC Cloud and it stays the same for your customers. What changes is that it can now take several calls and route them.
We also work with
Other industries we serve
We’re ready
Let’s talk about your business.
Tell us how your customers reach you today and we’ll send you a free proposal, in plain language with no fine print.