Size and color questions
A chatbot answers questions about the size guide and color availability, and when the customer wants to buy it hands them to an advisor.
For your industryFashion and footwear
Virtual phone number for fashion brands, footwear and shoe stores
Handle size questions, orders coming in through Instagram and WhatsApp, and customer exchanges in one place, without losing a single sale.
Let me explainSizes, exchanges and orders by chat and phone, all in one place.
Explained simply
Why a virtual number for fashion and footwear?
In fashion and footwear, almost every sale starts with a question: “Do you have it in size 38?”, “Does that sneaker come in white?”, “How long does shipping to Pereira take?” Those questions come in by phone, WhatsApp, Instagram messages and Facebook comments, and if each sales rep answers from her own mobile, orders get mixed up and some customers are left waiting. With 19 80 TIC Cloud your brand gets an official number and an inbox where all those channels come together.
Put simply: your sales reps open a single screen, on the computer or mobile, and see WhatsApp, Instagram, Facebook and website chats there. Each conversation can be assigned to a person and the history is kept, so when the customer writes back to change the size, no one has to ask everything again. Calls to the brand’s number are also distributed among available reps, and several can come in at the same time.
This industry runs on dates: Mother’s Day, Valentine’s Day (Amor y Amistad), graduation season, back to school with school shoes, and December. On those days a chatbot or AI agent can answer the most common questions, like sizes, shipping times and exchange policies, and pass customers who are ready to buy to a sales rep. If you’re a manufacturer selling to distributors or stores in other cities, they also reach a dedicated wholesale line.
WhatsApp Business for clothing storesvirtual phone number for shoe storesmanage Instagram and WhatsApp in one placechatbot for fashion storesales line for footwear brand
Use cases
What it solves for fashion and footwear
Sales on Instagram and WhatsApp
Instagram direct messages and WhatsApp chats land in the same inbox, so no order goes unanswered.
Exchanges and returns
A dedicated option for size or model exchanges, with the order history in view to resolve it quickly.
Wholesale line
Distributors and stores in other cities call a dedicated extension for wholesale orders and collection inquiries.
Collection launches
WhatsApp campaigns to customers who opted in to updates, announcing a new collection or a sale season.
A normal day
The week before Mother’s Day
For example, a shoe store with its own workshop in Bogotá’s Restrepo neighborhood, one week before Mother’s Day. Overnight, the chatbot answers dozens of questions about sizes and shipping on Instagram. At 9 a.m., the three sales reps open the inbox and find the customers who are ready to pay, each assigned to one of them. Mid-morning, a customer in Ibagué calls because her sandals are too big; the rep sees her order in the history and arranges the exchange in a few minutes.
What you’d use
The tools that work for you
WhatsApp and chatBring WhatsApp, Instagram, Facebook and web chat into one inbox with chatbots and campaigns for your customers.Artificial intelligenceAn AI agent answers questions about sizes, shipping and exchanges at any hour, and takes simple orders during peak season.Virtual mobile numberGive the brand an official +57 3xx number that several sales reps answer at once, instead of personal phones.WhatsApp callsLets the store answer voice calls customers make on WhatsApp from the same phone system.
Decision-maker
What each person on the team gains
Brand owner
See all sales conversations in one place and know how many turn into orders.
Online sales lead
Distribute chats among advisors so two people never give the same customer different answers.
After-sales service manager
Handle exchanges and returns with the order history in view, without asking the customer for everything again.
We answer your questions
FAQ: fashion and footwear
Can I handle Instagram and WhatsApp from the same place?
Yes. The omnichannel inbox brings together WhatsApp, Instagram, Facebook, Telegram and your website chat. Your advisors reply to everything from a single screen.
Can several advisors use the same WhatsApp number?
Yes, with WhatsApp Business API several people reply from the same number at once. Each chat can be assigned to an advisor and the history is kept.
Can the chatbot answer sizing questions?
Yes. You can load your size guide, shipping times and exchange policy. When a customer asks something it can’t answer, it hands off to a person.
Does it work for manufacturers that sell wholesale?
Yes. You can have a line or menu option just for distributors and stores, separate from end-customer service.
Can I send campaigns for new collections?
Yes, to customers who agreed to receive messages from your brand, using WhatsApp-approved templates. That protects your number’s reputation and avoids blocks.
We’re ready
Let’s talk about your business.
Tell us how your customers reach you today and we’ll send you a free proposal, in plain language with no fine print.