Answer during procedures
If the assistant is in the middle of a root canal, the call goes to another extension, a mobile or an AI agent instead of being lost.
For your industryDental practices
Virtual phone number for dental practices that never leave patients without an appointment
A line that answers while you have the drill in your hand: it takes several calls, books appointments, sends checkup reminders and lets you focus on the patient in the chair.
Let me explainYour dental practice, with the line always open for bookings.
Explained simply
Why a virtual number for dental offices?
At a dental practice, the front desk does it all: welcomes patients, takes payments, sterilizes instruments, makes confirmation calls and answers the phone. Just when they’re assisting with a procedure, the line rings and no one can pick up. That patient calling for a cleaning or to start orthodontics probably dialed the next practice on the list and won’t try again.
With a 19 80 TIC Cloud virtual number, your practice gets a +57 3xx mobile number or a local landline number that never sounds busy, even when several calls come in at once. The call can ring first at the front desk, then on the dentist’s mobile and, if no one answers, an AI agent picks up and books the appointment in your available slots. That way you don’t depend on one person being free to avoid losing patients.
Monthly orthodontic checkups, implant reviews and six-month cleanings can also be reminded with an SMS or a voice message the patient confirms with one key press. That cuts gaps in the schedule when someone forgets their appointment. And if you already have a number on your business cards, social media and Google, you bring it over with number porting and it keeps working the same way, now with more capacity.
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Use cases
What it solves for dental practices
Pain emergencies
A menu option identifies patients in pain or with a broken tooth and connects them immediately with the on-call dentist.
Orthodontic checkups
An automatic reminder arrives before each monthly checkup and the patient confirms with one key, without the front desk calling one by one.
Aesthetic assessments
People asking about smile design or whitening get general information on WhatsApp and are booked for an in-person assessment.
Installment payments for treatments
A friendly message reminds patients of their treatment installment and lets them request a call to arrange payment.
A normal day
A Tuesday with a full schedule at a neighborhood practice
For example, on a Tuesday at 10 a.m. the dentist is doing an extraction with the assistant’s help. At that moment three people call: a mother who wants a checkup for her son, an orthodontic patient who needs to move his appointment and a man with severe tooth pain. The AI agent handles the first two calls and books them in the practice schedule. It flags the third as an emergency and passes it to the dentist’s mobile, who calls him back after the extraction and gives him a slot at noon.
What you’d use
The tools that work for you
Virtual mobile numberProvides a number that takes several calls at once and can ring at the front desk and on the dentist’s mobile.Artificial intelligenceBook, reschedule and confirm appointments at any hour, even when the whole team is busy with patients.SMS and audioRemind patients of orthodontic checkups, cleanings and installments with keypress replies, following Ley 2300 de 2023 contact hours.WhatsApp and chatBring WhatsApp and Instagram messages from patients asking about consultation prices and hours into one inbox.
Decision-maker
What each person on the team gains
Dentist and practice owner
Stops losing new patients to unanswered calls while working at the chair.
Assistant or receptionist
Fewer interruptions, and no more afternoons spent calling to confirm appointments one by one.
Dental clinic manager
See how many calls come in, how many appointments are booked and how many patients don’t show, to fill your schedule better.
We answer your questions
FAQ: dental practices
I’m an independent dentist. Is this only for large clinics?
No. It works just as well for a one-chair practice as for a clinic with several locations. You can start with a few simultaneous calls and grow when you need to.
Can I receive calls on my personal mobile?
Yes. The virtual number can ring on your mobile, at the front desk or both, and when you answer the patient sees the practice number, not your personal number.
Can the AI book into my current calendar?
The AI agent can work with your available slots and take the appointment details. If you use scheduling software, the 19 80 TIC Cloud team reviews with you how to connect it before you start.
What happens with pain emergencies after hours?
You can have after-hours emergencies go to the on-call dentist’s mobile, or let the AI agent take the details and flag the call to be returned first thing the next morning.
Do appointment reminders comply with the law?
SMS and voice messages are sent in compliance with Ley 2300 de 2023, which limits contact hours and frequency. Also, an appointment reminder the patient asked for is a service message, not advertising.
We’re ready
Let’s talk about your business.
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