Maintenance appointments
The customer calls at any hour and an AI agent books the appointment, asks for the license plate and service, and confirms the day.
For your industryAuto repair shops and dealerships
Virtual phone number for auto repair shops and dealerships
A line that separates sales, parts and service, books appointments and lets customers know when their vehicle is ready for pickup.
Let me explainLet customers know whether their car is ready without the mechanic putting down the wrench.
Explained simply
Why a virtual number for auto repair shops and dealerships?
At an auto shop, the phone rings just when the mechanic’s hands are covered in grease. One customer wants to know if their brake pads have been changed, another asks how much a tune-up costs, a supplier confirms a part, and someone else wants to book for Saturday. At a dealership it’s the same, but multiplied: showroom, after-sales, parts and financing. With a 19 80 TIC Cloud virtual number, every call reaches the right area and none is left ringing at an empty counter.
Here’s how it works: the number lives in the cloud and has a voice menu with options like “vehicle sales, press 1; service appointments, press 2; parts, press 3.” Each option rings the mobiles or phones of the people in that area, and several calls can come in at once. If no one answers, an AI agent can book the appointment, note the license plate and mileage, and add it to the schedule.
An auto shop’s business depends on customers coming back. With SMS or voice calls you can remind them of their next service and when their SOAT insurance or vehicle inspection expires, and let them know when their car is ready, without the shop supervisor calling one by one. And if you connect the phone to QTbrain, the CRM, every call is saved to the customer record with their vehicle and service history.
virtual phone number for auto repair shopsbook auto shop appointments by phonephone system for car dealershipsSMS maintenance remindersPBX for car dealerships
Use cases
What it solves for auto shops and dealerships
“Your car is ready”
When the job is done, the customer gets an SMS or a voice call to come pick up, without anyone in the shop having to put down their tools.
Parts department with its own extension
Other shops and customers looking for a part go straight to the parts department, without going through the service desk.
Showroom prospects
Calls from people interested in a new or used vehicle are distributed among sales advisors and logged for follow-up.
SOAT and inspection reminder
Automatic reminders before the SOAT insurance or vehicle inspection expires, with the option to press a key to book.
A normal day
Saturday at a neighborhood auto shop
For example, on a Saturday at 8 a.m. at an auto shop in Medellín, when everyone wants to bring their car in before the long weekend. Several calls come in at the same time: two for appointments, one for parts and another from someone asking about an alignment. The AI agent takes the appointments, the parts call rings in the parts department and the receptionist handles the price question. At 2 p.m., when the clutch replacement is done, the system sends the car owner an SMS saying it’s ready to pick up before closing.
What you’d use
The tools that work for you
PBX and call centerSeparate sales, service and parts with a voice menu and record calls to clarify which repairs were authorized.Artificial intelligenceA voice agent books maintenance appointments at any hour and passes cases that need a diagnosis to an advisor.SMS and audioRemind customers of maintenance and SOAT expiration, and let them know when the car is ready, with no manual calls.QTbrain CRM and ERPQTbrain saves every call to the customer’s record, with their vehicle, license plate and service history.WhatsApp and chatLets you send the customer photos of the damage or the quote on WhatsApp so they approve the repair quickly.
Decision-maker
What each person on the team gains
Auto shop owner
Stops losing customers who called when no one answered, and gets them back for their next service.
Service or shop manager
Lets customers know their car is ready without calling one by one while supervising the mechanics.
Dealership sales manager
Every call from a prospect is logged and assigned to an agent, so no lead goes cold.
We answer your questions
FAQ: auto shops and dealerships
Can the AI book maintenance appointments?
Yes. The voice agent asks the customer for the license plate, type of service and preferred day, and logs the appointment. If the customer describes an unusual fault, it transfers them to the service advisor.
How do we let customers know their car is ready?
The platform sends an SMS or a call with a recorded message. The notice can go out as soon as the shop supervisor marks the job as done.
Can we record what the customer authorized us to repair?
Yes, the PBX can record service desk calls. That gives you a record of which work and what price the customer approved over the phone.
I have several locations. Can I use a single number?
Yes. A main number can have a menu to choose the branch, or route calls by city. Each branch can also have its own local number if you prefer.
Can it remind customers of their next maintenance?
Yes, with scheduled SMS or voice-message calls you can remind customers of maintenance by mileage or date. It’s a simple way to bring them back to your shop instead of the one around the corner.
We’re ready
Let’s talk about your business.
Tell us how your customers reach you today and we’ll send you a free proposal, in plain language with no fine print.