Local numbers in other countries
A traveler in the US or Spain calls a local number in their country and the call rings at your agency in Colombia.
For your industryTourism and travel agencies
Virtual phone number for tourism and travel agencies
Your travelers call from Bogotá, Madrid or Miami, before, during and after the trip: a number for each country that rings at your agency.
Let me explainYour travelers call you from any country as if it were a local call.
Explained simply
Why a virtual number for tourism and travel agencies?
A travel agency or tour operator handles calls at three very different moments. Before the trip, when someone is comparing packages to San Andrés, Cartagena or the Coffee Region and wants to talk to an advisor. During the trip, when a passenger calls from the airport because their flight was changed or the shuttle didn’t show up. And afterward, when the family wants to repeat the trip next year. If nobody answers at any of those moments, trust is lost fast.
With a 19 80 TIC Cloud virtual number you get a +57 3xx mobile number or a local landline number that takes several calls at once and distributes them among your agents, whether they’re at the office or working from home. If you sell to foreign tourists or to Colombians living abroad, you can have local numbers in the United States, Spain, Argentina and more than 90 countries. Someone calling you from Miami pays for a local call.
For support during the trip, an assistance line can go at night to the agent on duty or to an AI agent that answers FAQs: what time the transfer comes, what the package includes, where the tour pickup is. On WhatsApp you send vouchers, the itinerary and the hotel location, and calls can be recorded in case you need to clarify what was agreed with the customer.
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Use cases
What it solves for tourism and travel agencies
Assistance line during the trip
Passengers with changed flights or delayed transfers have a number that goes to the on-duty agent at night.
Vacation season
In December, Holy Week and mid-year, the line takes many calls at once and distributes them across all agents.
Vouchers and itineraries via WhatsApp
Confirmations, itineraries and locations go out on WhatsApp, and travelers’ questions land in a shared inbox.
Recording of what was agreed
When a guest says they were promised a different room or time, you listen to the call and clarify what was said.
A normal day
A shuttle that doesn’t show up on a Sunday night
Picture an agency in Cartagena that sells packages to Colombians living in the United States. One Sunday at 11 p.m., a couple lands at Rafael Núñez Airport and their transfer doesn’t show up. They call the assistance number on their voucher; the call goes to the on-duty agent’s mobile, who contacts the driver and sends them the license plate of the car on its way via WhatsApp. On Monday, their cousin in Miami calls the agency’s local US number to get a quote on the same package, paying only for a local call.
What you’d use
The tools that work for you
InternationalNumbers in the United States, Spain, Argentina and more than 90 countries so travelers can call you as if it were local.Virtual mobile numberA Colombian mobile number that takes several calls at once during peak season.PBX and call centerQueues to distribute calls among agents, a shift-based assistance line and recording of every conversation.WhatsApp and chatSend vouchers and itineraries and assist travelers via WhatsApp, Instagram and Facebook from a single inbox.Artificial intelligenceAnswer passengers’ frequently asked questions at any hour and pass anything needing personal attention to an advisor.
Decision-maker
What each person on the team gains
Agency owner or manager
Sell to travelers in other countries with local numbers and come across as a serious, always-available agency.
Head of agents or sales
Distribute calls during peak season and see in reports how many quotes each advisor handles.
Operations coordinator
Handle passenger emergencies with an assistance line organized by shifts.
We answer your questions
FAQ: tourism and travel agencies
Can I have a US or Spain number that rings at my agency in Colombia?
Yes. We provide local numbers in the United States, Spain, Argentina and more than 90 countries. Callers pay for a local call in their country and the call rings at your office or on the agent’s mobile.
How do I handle passenger emergencies after office hours?
You can have an assistance line that, at night and on holidays, goes to the on-call advisor’s mobile. You can also add an AI agent that answers simple questions and passes urgent ones to a person.
Can my advisors work from home?
Yes. Calls can be answered from a mobile or a computer with an app, anywhere with internet. For the customer it’s still the agency’s same number.
Can I send vouchers and itineraries via WhatsApp?
Yes, from the agency’s WhatsApp Business. Everything stays in a shared inbox, so any advisor can see the conversation if the customer writes again.
Can I call hotels and tour operators in Ecuador, Peru or other countries?
Yes. We have direct interconnection with Ecuador and Peru, and you can call any destination worldwide. That’s useful for talking to hotels, tour operators and suppliers abroad.
We’re ready
Let’s talk about your business.
Tell us how your customers reach you today and we’ll send you a free proposal, in plain language with no fine print.