Claims line
A menu option goes straight to the person on duty when someone reports a crash, a theft or damage at home.
For your industryInsurers and insurance brokers
Virtual phone number for insurers and insurance brokers
Customers buy insurance hoping never to use it, but when they crash or get robbed they need someone to answer right away. Have a line with capacity for those moments.
Let me explainLet customers reach you when they need you most: after an incident, at any hour.
Explained simply
Why a virtual number for insurers and insurance brokers?
Insurance is sold on trust and lost on a phone call. When a customer has just crashed on the highway or finds their shop flooded, the first thing they do is call their advisor or the insurer. If the broker’s phone is off, they’re in a meeting or it’s Sunday night, the customer feels alone at the worst possible moment. And they remember that experience at renewal time, far more than the price of the policy.
With a 19 80 TIC Cloud virtual number, your agency or insurer gets a +57 3xx mobile line that rings on several devices at once and takes many simultaneous calls. A menu separates new sales, renewals and claims reporting, and claims can go straight to the person on duty. After hours, an AI agent takes down the claim details and leaves the case ready for the team, so no one goes without an answer.
For the independent broker or small agency, this also brings sales discipline. Calls are recorded so you remember which coverages and exclusions were explained, the CRM connected to the phone shows who’s calling and what policies they have, and SMS or voice messages remind customers of renewals before they go to someone else. If your customers already have your number saved, you bring it over with number porting and nothing changes for them.
24-hour claims linecustomer service number for insurance agencyphone system for insurance brokerscall center for insurance companiesinsurance policy renewal reminders
Use cases
What it solves for insurers and insurance brokers
Renewal reminder
An SMS or voice-message call warns that the car policy or SOAT is about to expire, with a key to talk to the advisor.
Night and weekend service
An AI agent takes the report, asks the basics (what happened, where, license plate) and leaves the case for the advisor to call back.
More organized phone quotes
Quote calls enter a sales agent queue and are logged in the CRM with the line of insurance the customer asked about.
Evidence of what was explained
Recording lets you check which coverages and exclusions were explained to the customer if there’s a disagreement later.
A normal day
Saturday night at an insurance agency
For example, on a Saturday at 10 p.m. one of your agency’s customers crashes on the road to La Calera. He dials the usual number and the menu offers the claims option. Since the office is closed, the AI agent calmly asks what happened, where he is and the car’s license plate, and leaves a summary for the agent on duty, who gets a notification. Within minutes the agent calls him from the agency’s same number. On Monday, the recording and summary are already in the CRM to follow up on the case.
What you’d use
The tools that work for you
Virtual mobile numberAn agency mobile number that rings on several devices, so an incident report never gets a busy signal.Artificial intelligenceAn AI agent takes reports at night and on weekends and hands off to a person when needed.PBX and call centerMenu by line of insurance, agent queues, call recording and AI summaries to review each case.SMS and audioPolicy expiration reminders with keypress replies to renew on the same call.QTbrain CRM and ERPQTbrain shows the customer’s policies as soon as the call comes in and saves the history of every contact.
Decision-maker
What each person on the team gains
Agency owner or broker
Retain customers at renewal, because someone always answered when things were tough.
Claims director
Receive organized incident reports, with a recording and basic details from the first call.
Sales manager
Know how many quotes came in by phone, who handled them and how many closed.
We answer your questions
FAQ: insurers and insurance brokers
Can I receive incident reports 24/7?
Yes. During office hours the call goes to your team, and after hours an AI agent can answer, take basic details and alert the person on duty. That way the customer is never left without a response.
I’m an independent broker. Will this work for me?
Yes. You can start with a mobile number that rings in your app and on your computer, and add more people as you grow. You look like an organized agency even if you work alone.
Can I send policy expiration reminders automatically?
Yes, with SMS or voice-message calls scheduled before the expiration date. The customer can press a key to talk to their advisor and renew on the same call.
Are sales calls recorded?
Yes, the PBX can record them. It helps prove what was explained about coverage and exclusions; just remember to tell customers the call is being recorded and to handle their data per Ley 1581 de 2012.
Can I have a different number for each line of insurance?
Yes. You can have several numbers, for example one for auto and another for health, or a single number with a menu that separates each line of insurance. Everything reaches the same PBX.
We’re ready
Let’s talk about your business.
Tell us how your customers reach you today and we’ll send you a free proposal, in plain language with no fine print.