High-volume outbound campaigns
High-capacity outbound routes for large-scale dialing without voice quality dropping at peak hours.
For your industryCall centers and BPOs
Virtual phone number for call centers and BPOs
More simultaneous calls, high-capacity routes and an omnichannel platform so your operation grows without changing providers every time a new campaign comes in.
Let me explainRoutes, numbers and a platform for call centers that need capacity and clear voice.
Explained simply
Why a virtual number for call centers and BPOs?
A call center lives on well-carried minutes. When a new campaign comes in, the client wants to see agents online in days, not weeks, and doesn’t care whether your provider is short on trunks or calls drop mid-sale. For a BPO, every dropped call, every number people stop answering and every hour without reports is lost money and a tough conversation with the client paying for the operation.
19 80 TIC Cloud is a mobile virtual network operator (MVNO) in Colombia that provides +57 3xx mobile numbers and landline numbers able to take anywhere from a few to hundreds of calls at once; one real customer handles up to 400 simultaneous calls on a single number. We add high-capacity outbound and inbound routes for high-volume operations, direct interconnection with Ecuador and Peru, and local numbers in the United States, Spain and more than 90 countries for international campaigns.
On top of voice sits the omnichannel call center platform: queues, voice menu, recording, real-time dashboards, WhatsApp, social media and web chat on the same agent screen. You can connect WhatsApp Business voice calls, add AI agents to handle first contact, and use AI that summarizes each call so supervisors don’t have to listen to all of them. If you already have your own software, you can use just the routes and numbers.
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Use cases
What it solves for call centers and BPOs
A number for each corporate client
Each BPO client has its own mobile or landline number, with its own menu and queue, all managed from one platform.
Operations in several countries
From Colombia, you handle campaigns for Ecuador, Peru, the United States or Spain with local numbers in each country.
Real-time monitoring
The dashboard shows logged-in agents, calls on hold and service level, and AI summarizes conversations for quality audits.
Fast campaign launch
Because it’s in the cloud, you add seats and new numbers without installing phone systems or waiting for physical lines.
A normal day
A new campaign starting Monday
Picture your BPO winning a customer service campaign on a Thursday for a company that starts operating on Monday. On Friday you set up the support mobile number, the three-option voice menu and the queues by topic. Over the weekend you connect the 40 new agents from the platform, without installing any equipment. On Monday at 7 a.m. the first calls come in, several dozen at once, and the supervisor sees on the dashboard who is free, how many are waiting and how long each conversation lasts.
What you’d use
The tools that work for you
Call center routesHigh-capacity outbound and inbound routes to sustain the volume of a large operation.Call center platformOmnichannel software with queues, recording, dashboards and every channel on the agent’s screen.Virtual mobile number+57 3xx numbers that take 2 to hundreds of simultaneous calls, with porting of your current numbers.InternationalLocal numbers in more than 90 countries and direct interconnection with Ecuador and Peru for campaigns abroad.WhatsApp callsMake and receive WhatsApp Business voice calls connected to your agent queues.
Decision-maker
What each person on the team gains
Operations manager
Scale seats and call capacity for each campaign, without depending on physical infrastructure.
CTO
Get routes, numbers and the platform from one carrier, with a single point of support.
BPO sales manager
Offer your customers omnichannel service, AI and international campaigns with local numbers.
We answer your questions
FAQ: call centers and BPOs
How many simultaneous calls can a number handle?
It depends on your plan: from 2 to hundreds of calls at once on a single number. One real 19 80 TIC Cloud customer handles up to 400 simultaneous calls on the same number.
Can I use just the routes with my own call center software?
Yes. High-capacity outbound and inbound routes can be connected to the platform you already use. If you prefer, you can also use our full omnichannel platform.
Can you give me numbers in other countries?
Yes. There’s direct interconnection with Ecuador and Peru, plus local numbers in the United States, Spain, Argentina and more than 90 countries, so your foreign customers can call a number in their own country.
Does the platform include WhatsApp and social media?
Yes. It brings voice, WhatsApp Business API, Instagram, Facebook, Telegram and web chat into one inbox, and also lets you take WhatsApp Business voice calls.
Can I bring over the numbers my customers already use?
Yes. With porting you bring your current numbers to 19 80 TIC Cloud without end users noticing the change. That way you migrate the operation without reprinting ads or announcing a new number.
We’re ready
Let’s talk about your business.
Tell us how your customers reach you today and we’ll send you a free proposal, in plain language with no fine print.