Appointment line with no busy signal
When the month’s schedule opens, dozens of patients call at once and all of them enter an orderly queue instead of hearing a busy signal.
For your industryClinics and hospitals
Virtual phone number for clinics and hospitals: patients always find the line open
A single mobile or landline number for appointments, authorizations, results and guidance, which takes many calls at the same time and routes them to the right departments in your institution.
Let me explainNever leave a patient on hold waiting to book an appointment.
Explained simply
Why a virtual number for clinics and hospitals?
At a clinic, the phone starts ringing before the doors open. By six thirty in the morning there are already patients trying to book an internal medicine appointment, relatives asking about someone in the hospital and people wanting to know if their test results are in. If the line is busy, many give up, go to another provider or show up in person to wait in line, which crowds the front desk and the waiting room.
With a 19 80 TIC Cloud virtual number, your clinic or hospital gets a +57 3xx mobile line or a local landline number that takes several calls at once, from two to hundreds, without anyone hearing a busy signal. A simple voice menu asks patients what they need, such as appointments, results, billing or inpatient information, and the call goes straight to the person who can answer. If your patients already know your number, you bring it over with number porting and change nothing on your cards or signs.
In healthcare, trust matters too. Conversations can be recorded to review service quality, with the patient told at the start of the call, and personal data is handled with Ley 1581 de 2012 on data protection in mind. Coordinators see on a dashboard how many calls came in, how many were missed and at what times the team needs reinforcing, so they make decisions with real numbers instead of guesses.
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Use cases
What it solves for clinics and hospitals
Menu by specialty
The patient presses an option for pediatrics, gynecology or the lab and goes straight to that area, without being transferred three times.
Results inquiries
An AI agent verifies identity with basic details and says whether results are ready to pick up or download, without reading diagnoses over the phone.
Appointment reminders
An SMS or voice-message call reminds patients of the next day’s appointment and lets them confirm or cancel with one key, freeing up slots another patient needs.
Updates for families
A dedicated extension for inpatient care and visiting hours keeps relatives from flooding the appointments line.
A normal day
Monday 7:00 a.m. at a mid-sized clinic
Picture a Monday at seven in the morning when the specialists’ schedule opens. In ten minutes, forty calls come in to the same number. The voice menu separates those looking for an appointment, those asking about results and relatives of inpatients. Appointments are distributed among six agents and, while they wait, patients hear their place in line. Results inquiries are handled by an AI agent that verifies identity and says whether results are available. By the end of the morning, the coordinator reviews the report and sees that no one hung up because the line was busy.
What you’d use
The tools that work for you
PBX and call centerOrganize the line with a menu by specialty, wait queues, recording with notice and missed-call reports by time slot.Virtual mobile numberProvides a mobile or landline number that takes many calls at once, which you can port if your patients already know it.Artificial intelligenceAnswers at night and at peak times to book, reschedule or cancel appointments, and hands off to a person when needed.SMS and audioRemind patients of appointments and test preparation with keypress confirmation, reducing no-shows.WhatsApp and chatLets you send orders, authorizations and location details on WhatsApp from an inbox shared by the whole team.
Decision-maker
What each person on the team gains
Manager or administrative director
Stops losing patients who get tired of calling and has clear numbers to decide how many staff to put in the call center.
Customer care coordinator
See the call queue in real time, listen to recordings for training and reduce complaints about wait times.
IT lead
Manage extensions and sites from the cloud, without keeping a physical phone system in the server room.
We answer your questions
FAQ: clinics and hospitals
Can I keep the number my patients already know?
Yes. With number porting you bring your current number and start receiving calls on the new platform. Patients keep dialing the same way, and you don’t have to change cards, signs or your website.
How many calls can the appointments line take at once?
It depends on the capacity you sign up for, from two simultaneous calls to hundreds on a single number. One real 19 80 TIC Cloud customer handles up to 400 calls at once, so it can be sized for the days your schedule opens.
How is patient data protected?
Calls and recordings are handled with Ley 1581 de 2012 on personal data protection in mind. It’s recommended to say at the start of the call that it may be recorded and to define who at your institution can listen to those recordings.
Can the AI give diagnoses or read results over the phone?
It’s not recommended. The AI agent is for booking, reminding, confirming whether a result is ready and explaining how to pick it up; any clinical matter is passed to a member of the healthcare team.
Does it work for several locations?
Yes. One number can route calls between branches, and each branch can have its own extensions, hours and menus, managed from a single cloud dashboard.
We’re ready
Let’s talk about your business.
Tell us how your customers reach you today and we’ll send you a free proposal, in plain language with no fine print.