PBX and call center
Your phone system and your call center, in the cloud.
It’s not just cloud telephony: every call comes in, gets routed, answered, recorded and turned into a next step. No hardware, no installation, run by us, your carrier.
Extensions
Voice menu (IVR)
AI summary: the customer wants 20 mobile lines for their call center. Positive sentiment.
In simple termsEvery call comes in, goes to the right person and is recorded. No cables, no hardware.
What is a cloud PBX?
A PBX is your company’s phone system: it receives calls, plays the welcome message, offers the options menu (“for sales, press 1”) and routes calls to your extensions. It used to be a box full of cables in an office back room. Today it lives in the cloud and we run it for you.
With our PBX your team answers from wherever they are: at the office, at home or on the go, from an IP phone, a computer or a mobile phone. You decide the schedules, the queues and who gets each call. Every conversation is recorded, with history and notes, and AI can transcribe it, summarize it and tell you how the customer felt.
If you have a call center, we add an inbox where your advisors handle calls, WhatsApp, Facebook and Instagram in one place, with real-time supervision, reports and high-quality outbound routes for campaigns.
What your business gains
- Zero hardware, zero installation
- Voice menu and automatic call distribution
- AI recording and summary of every call
- Serve customers from anywhere, on any device
- Reports that show how many calls are missed and why
How every call travels
From the moment a customer dials until someone at your company, or an artificial intelligence agent, answers. It all happens in less than a second.
- Your customers callFrom any mobile or landline, many people at once, to the same number.
- Cell towersThe call travels over the mobile network of our partner Suma Móvil.
- 19 80 TIC Cloud data centerOur platform receives every call, protects it and routes it in milliseconds.
- Your cloud PBXYour company's phone system: business hours, extensions, recording and reports.
- Voice menu (IVR)“For sales, press 1; for support, press 2…” and the call goes to the right place.
The menu routes the call to the right department.
They answer day and night, and hand off to an advisor when needed.
From call to action
One process, connected end to end.
Make and take calls from IP phones, computers or smartphones, and from the browser with nothing to install.
Schedules, IVR, groups and rules send every call to the right place.
Your team answers from anywhere, with a clear and consistent experience.
Recording, history and notes for every inbound and outbound call.
AI transcribes, summarizes and detects sentiment and key topics.
Every case continues without losing context, connected to your CRM.
Your PBX essentials
Everything to manage every call, end to end.
Operate
- Extensions, users and permissions
- Schedules, IVR and routing
- Calls from the browser
Records
- Call recording and retention
- History, notes and traceability
- Inbound and outbound at a glance
Understand with AI
- Transcripts and summaries
- Sentiment, topics and key points
- Ask the AI about any call
Improve
- Reports and KPIs
- CRM and API integration
- Scale extensions, numbers and capacity
Omnichannel call center
Calls and chats in a single inbox.
Your team handles phone, WhatsApp, Facebook and Instagram from one place, with AI as a copilot.
Answer
- Phone, WhatsApp, Facebook and Instagram
- Omnichannel inbox for calls and chats
Organize
- Agents, teams, campaigns and permissions
- Shifts, breaks, transfers and escalation
Understand with AI
- Copilot that suggests replies to agents
- Voice and chat AI agents
Supervise and improve
- Operations and agents in real time
- Reports, productivity and traceability
AI suggestion
“Sure, María. Your order ships today and arrives tomorrow. Shall I send the tracking number?”
19 80 TIC CloudFront deskSalesSupportWeb calling
Let customers call from your website or a QR code.
No apps to install and no cost for your customer: one click or scan and the call reaches your PBX, an agent or the AI.
Publish the link or QR code.
Your customer clicks or scans.
The call comes in, no installs, no cost.
Front desk, room service and bookings from the room. An alternative to intercoms.
Sales, support and customer service from your website, landing or portal, per branch or service point.
Outbound routes for call centers
If your call center dials a lot, we have the capacity to deliver high-quality national and international routes.
With your mobile number
Your PBX receives calls on the +57 3xx number your customers already know, new or ported.
See mobile telephonyWhatsApp calls on your PBX
Calls coming in through WhatsApp ring on your extensions and call center, like any other.
FAQ about PBX and call center
What is a cloud PBX?
It’s your company’s phone system running on the internet: it receives calls, plays the options menu and routes them to your extensions, with no hardware in your office.
What’s the difference between a PBX and a call center?
The PBX organizes calls across the whole company (extensions, menu, schedules). The call center adds tools for teams that handle lots of calls and chats: queues, campaigns, supervision, reports and an omnichannel inbox.
Can I record calls?
Yes. Inbound and outbound calls are recorded, with history and notes. AI can transcribe them, summarize them and detect the customer’s sentiment.
Can my advisors work from home?
Yes. They answer from a computer, a mobile phone, an IP phone or the browser, with nothing to install.
Does it connect to my CRM?
Yes, it integrates with your CRM via API, and with QTbrain, our CRM and ERP, the customer record opens on its own when they call.
What is a web or QR code call?
It’s a button on your website or a QR code: your customer clicks or scans it and the call reaches your phone system at no cost to them and with no app to install. It works great in hotels, branches and service points.
Other services for your business
Let’s talk about your business.
Tell us how your customers reach you today and we’ll send you a free proposal, in plain language with no fine print.