WhatsApp and chat · QT Just in time
All your social channels in a single inbox.
Customers message on WhatsApp, ask on Instagram, comment on Facebook and call to confirm. With QT Just in time your team and AI agents answer everything from one place: the right answer, at the right moment.
Tap a channel to send a test message
AI-suggested reply
In simple termsYour customers message you wherever they like. Your team serves them all from one place.
What is an omnichannel WhatsApp and chat inbox?
Today your customers message you on WhatsApp, Instagram, Facebook and your website chat. If each channel is on a different phone, messages get lost, answered late, or two people reply to the same thing. The omnichannel inbox brings all those conversations together on one screen.
Your whole team handles the same WhatsApp number at once, from a computer or mobile phone. Each chat reaches the right team or advisor by topic or schedule, and if the customer started on Instagram and continued on WhatsApp, your team sees the whole history in the same thread. From the conversation they can also call them, via WhatsApp or your phone system.
When your team is away, a chatbot or an AI agent answers questions, books appointments and hands off to the right advisor. And to sell more, you can send campaigns with approved WhatsApp templates to segmented lists. We help you activate the WhatsApp Business API with your number, new or ported.
What your business gains
- No message left unanswered
- Multiple advisors on the same WhatsApp
- 24/7 automated AI replies
- Campaigns and reminders with approved templates
- Measure which channel brings you the most sales
The full customer journey
Attract, sell and retain over chat.
Bring in customers from ads, social media, your website or your store with WhatsApp links and QR codes. Every contact is saved with its source.
Hi, I saw your ad for mobile numbers 👋
Hi! Thanks for writing. How many lines do you need?
AI agents reply instantly, qualify the customer, assign the right advisor, book appointments and share payment details. Your team closes without wasting time.
I need 20 lines for my call center.
Great. I’m assigning you to Laura, our business advisor. Shall we book a call tomorrow at 10?
Send promotions, payment or renewal reminders and satisfaction surveys over chat. Customers come back and you measure how happy they are.
Your plan renews on the 15th. Keep it the same?
Yes, thanks. Excellent service ⭐⭐⭐⭐⭐
Team inbox
One customer, one conversation.
If a customer starts on Instagram, continues on WhatsApp and ends with a call, your team sees it all in one thread, with full history.
Many agents, one number
Your whole team handles the same WhatsApp at once, from computer or phone.
Smart routing
Each chat reaches the right team or advisor by topic, language or schedule.
Internal notes and mentions
Your team coordinates inside the conversation without the customer seeing it.
From chat to call in one click
Call the customer from the conversation, via WhatsApp or your phone system.
Mobile app
Advisors reply from anywhere, with instant notifications.
Reports by channel and agent
Measure response times, resolved conversations and which channel brings most sales.
Hi, what time do you open tomorrow?
Hi! We open at 8:00 a.m. Would you like me to book an appointment?
Yes, at 9.
Done ✅ Appointment confirmed tomorrow at 9:00. Sending you the location.
AI agents
Answer 24/7, even while your team sleeps.
- Answers FAQs in several languages
- Qualifies the lead and hands it to the right advisor
- Books appointments and recommends products
- Updates your CRM and shares payment details
- Hands off to a human when needed
Automations
Build your flows without code.
Greetings, advisor assignment, after-hours replies, follow-ups and surveys: you set the rules, the platform does the work.
Campaigns and broadcasts
Send promotions, news, payment and renewal reminders to segmented lists, using approved WhatsApp templates.
Contacts and CRM
One profile per customer with full history, tags and source, synced with your CRM or QTbrain.
WhatsApp calls to your PBX
As a carrier, we connect WhatsApp calls to your PBX or call center. Chat, calls and mobile number in one place.
Your number, verified
We help you activate WhatsApp Business via API on your number, new or ported, and set up your business profile.
FAQ about WhatsApp and chat
What is the WhatsApp Business API?
It’s the business version of WhatsApp that lets several advisors handle the same number, connect chatbots and AI, and send campaigns with approved templates. We help you activate it with your number.
Can multiple advisors answer the same WhatsApp?
Yes. Your whole team handles the same number at once, from a computer or mobile phone, and each chat is assigned to the right person.
Which channels can I connect?
WhatsApp, Instagram, Facebook Messenger, Telegram and your website chat, all in one inbox.
Can I have automated replies outside business hours?
Yes. A chatbot or AI agent replies 24/7, answers FAQs, books appointments and hands off to an advisor when needed.
Can I send bulk WhatsApp messages?
Yes, with approved WhatsApp templates and segmented lists: promotions, payment reminders, renewals and news.
Can my call center receive WhatsApp calls?
Yes. As a carrier, we connect WhatsApp calls to your PBX or call center, alongside chat and your mobile number.
Other services for your business
Let’s talk about your business.
Tell us how your customers reach you today and we’ll send you a free proposal, in plain language with no fine print.