Customer service desk
Calls and chats enter queues by topic, with priorities and wait times measured to the second.
ServiceCall center platform
Cloud call center platform that runs without the hassle
Agents, supervisors, campaigns and channels in one browser-based software, used at the office or from home.
Let me explainEverything your call center needs to operate, from the browser, with voice, WhatsApp, social media and artificial intelligence.
Explained simply
Call center platform, explained simply
A call center isn’t just phones. It’s knowing how many customers are waiting right now, which agent is free, which campaign is behind and how people are being treated. Our call center platform brings all of that into one place: waiting queues, voice menu (IVR), a dialer for outbound campaigns, recording and real-time dashboards. Your agents only need a computer, internet and a headset.
Beyond calls, the platform is omnichannel: the same agent handles voice, WhatsApp, WhatsApp calls, Instagram, Facebook, web chat and SMS from one screen, with the customer’s full history. The dialer can run in progressive mode (it dials when an agent becomes free) or predictive mode (it dials extra numbers, estimating who will answer), depending on the campaign type.
AI helps on two fronts: a copilot that suggests replies and summarizes each conversation for the agent, and AI agents that handle simple cases on their own. The platform connects to QTbrain, our CRM, or to your own system via API. Calls go out and come in over our call center routes, and if what you need is an office phone system, our cloud PBX is a better fit.
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Use cases
What you can do
Outbound sales campaigns
The predictive or progressive dialer loads a list, places calls and only passes the agent the people who answer.
Quality control
Supervisors listen to calls live, review recordings and score each agent on their own criteria.
Teams working from home
Agents log in from the browser and the supervisor sees their status just as if they were on the floor.
24-hour service with AI
At night, AI agents answer calls and chats and leave complex cases for the morning shift.
A normal day
The supervisor’s dashboard at 10 a.m.
Picture the supervisor of a services company with 25 agents. At 10 a.m. their dashboard shows 14 people waiting in the support queue and only 3 in sales. With two clicks they move four sales agents to support. Meanwhile, the renewals campaign keeps dialing in progressive mode with the rest of the team. They listen live to a new agent, send a tip through internal chat without the customer noticing and, at the end of the day, review the AI summaries of the longest calls.
What you’d use
The tools that work for you
Call center routesThe high-capacity routes the platform uses to make and receive calls.WhatsApp and chatIntegrates WhatsApp Business API and social media into the same agent screen.WhatsApp callsAdd WhatsApp voice calls to your call center queues.Artificial intelligenceCopilot for agents, and AI agents that handle customers on their own.QTbrain CRM and ERPQTbrain shows who’s calling and saves every interaction without typing it twice.
Decision-maker
What each person on the team gains
Call center or operations director
See queues, agents and campaigns live, and move resources before service suffers.
Customer service manager
Handle every channel with one team and one history per customer.
IT manager
Avoid your own servers: the platform lives in the cloud and integrates with your systems via API.
We answer your questions
Frequently asked questions
How is it different from a cloud PBX?
A PBX handles an office’s telephony: extensions, transfers and menus. A call center platform is built to run teams of agents: campaigns, dialer, live supervision, quality and per-agent metrics.
What is a predictive dialer?
It’s a feature that automatically calls a list of customers and only passes the agent calls that someone answered. It calculates how many calls to place so the agent doesn’t wait, while the progressive dialer calls one at a time when the agent becomes free.
Can agents work from home?
Yes. They log in from the browser with their username, a headset and a stable internet connection, and the supervisor sees and hears them just as in the office.
Can it connect to my CRM?
Yes. It works with QTbrain, our CRM, or integrates with your system via API to show customer data and log every interaction.
Which channels are included?
Voice, WhatsApp, WhatsApp calls, Instagram, Facebook, web chat and SMS. Turn on the ones your operation needs and add the rest whenever you like.
We’re ready
Let’s talk about your business.
Tell us how your customers reach you today and we’ll send you a free proposal, in plain language with no fine print.