Service requests
Businesses and individuals request a courier by pressing an option, and the call goes to whoever assigns the jobs.
For your industryDelivery and courier services
Virtual phone number for delivery and courier companies
A line for customers to request services, couriers to report issues, and the dispatcher to stop living glued to five mobiles.
Let me explainCustomers, couriers and dispatch on one organized line.
Explained simply
Why a virtual number for delivery and courier services?
At a delivery or courier company, the phone works both ways. On one side, customers call: a store that needs to send an urgent package, a pharmacy requesting a courier, someone asking why their shipment hasn’t arrived. On the other, couriers call: “I can’t find the address,” “the customer isn’t answering,” “I got a flat tire.” If all of that goes to a single mobile, the dispatcher is constantly swamped and deliveries fall behind.
A virtual number from 19 80 TIC Cloud separates and organizes that traffic. Customers dial the main number and a menu takes them to “request service,” “shipment status” or “billing.” Couriers can have their own line or a direct extension to dispatch. Calls can be recorded, and reports show the busiest hours so you know how many people you need at the control center. It can be a +57 3xx mobile or a landline, and you can bring the one you already use.
Customers can also get automatic SMS or WhatsApp notifications such as “your courier has arrived” or “your package was delivered,” and an AI agent can answer repeat questions about shipment status at any hour. If you operate in several cities, you can have a local landline number in each one, all ringing on the same phone system. That way customers in Cali and Pereira feel they’re calling a company in their own city.
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Use cases
What it solves for delivery and courier services
Direct line for delivery riders
Couriers report issues on their own line or extension, without competing with customer calls.
Shipment status without tying anyone up
An AI agent gives service status updates and, if the case gets complicated, transfers the call to a person.
Pickup and delivery notices
Automatic SMS or WhatsApp messages let customers know when the courier is on the way or the package has been delivered.
Incident recording
Calls are recorded so you can clarify later who authorized a delivery or an address change.
A normal day
Monday at the dispatch center
Think of a courier company in Barranquilla with 30 motorcycle couriers. Monday, 10 a.m.: downtown stores are requesting pickups, an online store is asking about five weekend shipments and a courier calls because the address doesn’t exist. Before, it all went to the same mobile. Now businesses press 1 and reach the person who assigns jobs; people asking about a shipment are helped by the AI agent using the tracking number; and the courier uses his direct line to the dispatcher, who answers without making anyone wait.
What you’d use
The tools that work for you
Virtual mobile numberMobile lines for dispatch and for delivery riders, with capacity for many calls at once.PBX and call centerOptions menu, wait queues, recording and reports on how many calls come in per hour.Artificial intelligenceAnswer “where’s my order?” 24/7 and only hand off to a person the cases that need it.SMS and audioAutomatic pickup and delivery notices by SMS or voice call.WhatsApp and chatA shared inbox to serve merchants and customers on WhatsApp from the control center.
Decision-maker
What each person on the team gains
Manager or owner
Handles more jobs with the same team and gets real reports on how many calls the phone system receives.
Dispatch manager
Separate calls from customers and couriers, and resolve issues without lines getting crossed.
Customer service coordinator
Reduce repeat calls about shipment status and keep recordings to resolve complaints.
We answer your questions
FAQ: delivery and courier services
Can delivery drivers have their own line?
Yes. Each courier can have a mobile line or an extension to talk directly with dispatch. That way their calls don’t mix with customer calls.
How does the AI agent know a shipment’s status?
It can connect to the system where you log your services to check status by tracking number or customer phone number. If it can’t find the information or the customer is upset, it transfers the call to a person.
Can I see what times get the most calls?
Yes. PBX reports show how many calls come in per hour, how many were answered and how many were missed. That helps you decide how many people to put on each shift.
Does it work if I operate in several cities?
Yes. You can have local landlines in each city or a single national mobile number, and all calls reach the same PBX or each city’s office.
Do SMS delivery notifications comply with the law?
The platform helps you respect the hours and consent required by Ley 2300 de 2023 for contacting people. Notifications go to customers who requested your service and are about their own shipment.
We’re ready
Let’s talk about your business.
Tell us how your customers reach you today and we’ll send you a free proposal, in plain language with no fine print.