Distributor orders
Distributors call or write on WhatsApp to a sales number and the order is logged in the CRM connected to the phone.
For your industryIndustry and manufacturing
Virtual phone number for industry and manufacturing
Distributor orders, suppliers confirming shipments and supervisors on the plant floor: connect them with mobile numbers and a cloud phone system.
Let me explainConnect plant, warehouse, sales and distributors from one cloud phone system.
Explained simply
Why a virtual number for industry and manufacturing?
In a factory, the phone connects much more than the sales office. The distributor in Barranquilla calls to place an order, the raw materials supplier confirms the truck arrives at 2, the shift supervisor needs maintenance because a machine stopped, and a customer asks whether their shipment has left. When everything goes through an old switchboard at reception or through personal mobiles, calls get lost in the plant noise.
With 19 80 TIC Cloud you replace that switchboard with a cloud phone system with extensions for each area: sales, purchasing, production, warehouse and shipping. A +57 3xx mobile number or a local landline number takes many calls at once, and a menu sends each caller to the right area. Supervisors answer their extension from a mobile app while walking the plant, without going back to the office to return calls.
The phone can also work hand in hand with your data. QTbrain, the CRM and ERP connected to your phone, shows who’s calling and what orders they have; WhatsApp Business lets distributors send orders and product photos; and SMS lets customers know when a shipment leaves. If you export or buy in other countries, you can have local numbers in Ecuador, Peru, the United States or Spain so your customers and suppliers call you as if you were there.
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Use cases
What it solves for industry and manufacturing
Plant-to-office communication
Each area has its own extension, and the production supervisor answers from their mobile even while on the assembly line.
Coordination with haulers
Drivers call dispatch to confirm loading and unloading appointments without clogging the sales line.
Customers and suppliers abroad
A local number in your customer’s country lets them call you without dialing long distance.
Dispatch notices
An SMS tells customers their order has left the plant and when it should arrive.
A normal day
Morning shift at a plant
For example, at a packaging plant in Funza the shift starts at 6. At 7 a distributor from Bucaramanga calls the sales number and the CRM shows the rep his latest orders, so she places the new one in minutes. At 9 a sealing machine stops and the shift supervisor dials the maintenance extension, which rings on the technician’s mobile in the warehouse. At 11 a customer in Ecuador calls the local number in his country to ask about his container, and the call goes straight to exports.
What you’d use
The tools that work for you
PBX and call centerReplace the physical switchboard with extensions by department, a voice menu, transfers and cloud recording.Virtual mobile numberA sales mobile number that takes many calls at once and rings in each supervisor’s mobile app.QTbrain CRM and ERPQTbrain connects the phone with each distributor’s orders and history.InternationalLocal numbers in other countries and direct interconnection with Ecuador and Peru to export and import with a local presence.WhatsApp and chatDistributors send orders and photos on WhatsApp and sales handles them from a shared inbox.
Decision-maker
What each person on the team gains
General or plant manager
Keep every department connected and know no order is lost to an unanswered call.
Sales director
See each distributor’s history when you answer and handle more orders by phone and WhatsApp.
IT manager
Gets rid of the physical switchboard and manages extensions, users and recordings from the cloud.
We answer your questions
FAQ: industry and manufacturing
Can I replace the switchboard we have at the front desk?
Yes. The cloud phone system does the same and more: extensions, voice menu, transfers, recording and reports, with no equipment to maintain at your plant.
Can plant workers answer from their mobile?
Yes. Each person can have their extension in a mobile app, so they can answer while walking around the plant or warehouse, as long as they have Wi-Fi or data.
Does it work if we have offices in several cities?
Yes. All branches are on the same PBX, call each other by extension, and each can have a landline from its city or share the national number.
Can I have a number for customers abroad to call me?
Yes. There are local numbers in the United States, Spain, Argentina and more than 90 countries, plus direct interconnection with Ecuador and Peru. Your customer dials a number in their country and the call reaches your plant.
Does the phone connect to our ordering system?
With QTbrain, the 19 80 TIC Cloud CRM and ERP, every call is linked to the customer and their orders. If you use another system, let’s talk about options to connect it.
We also work with
Other industries we serve
We’re ready
Let’s talk about your business.
Tell us how your customers reach you today and we’ll send you a free proposal, in plain language with no fine print.