Exam preparation message
When they press an option, patients hear how many hours they need to fast and what to bring, for example for a glucose test or a lipid panel.
For your industryClinical labs
Virtual phone number for clinical labs: answer fasting and results questions without lines
A line that handles many calls at once to explain test preparation, book at-home sample collection and let patients know when results are ready.
Let me explainFewer lines of people asking whether their results are ready.
Explained simply
Why a virtual number for clinical laboratories?
At a clinical lab, almost every call is the same: how many hours do I need to fast, can I drink water before the test, what time does sample collection open, are my results out yet. Between six and nine in the morning the lab is full of fasting patients and the phone doesn’t stop. Whoever answers has to choose between the patient in front of them and the one on the phone.
With a 19 80 TIC Cloud virtual number, your lab gets a mobile or landline number that takes several simultaneous calls and organizes them. A voice menu with clear options answers preparation questions with a short recorded message, and anyone who needs more is passed to a person. An AI agent can answer at any hour to book home sample collection or say whether results are ready to download or pick up.
Results are sensitive information, so the system doesn’t read them over the phone: it confirms identity with basic details and tells the patient which channel to get them through. Conversations are handled with Ley 1581 de 2012 on personal data protection in mind. And if your referring doctors or the companies that send you patients already know your number, you bring it over with number porting and don’t have to tell anyone.
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Use cases
What it solves for clinical labs
At-home sample collection
An AI agent books the visit, takes the address and confirms the time window, even at night or on weekends.
Results-ready notice
An SMS lets patients know their results are ready and how to download them, avoiding unnecessary calls and trips.
Line for referring doctors
A dedicated extension serves physicians and companies that need to confirm a critical result or make a referral.
Occupational health exams for companies
Companies sending groups of workers have their own option to coordinate dates and number of patients.
A normal day
6:30 a.m. rush hour at a neighborhood lab
Picture a Wednesday at 6:30 a.m. The waiting room already has fifteen fasting patients and the receptionist is registering orders. In the next hour, thirty calls come in. Twelve are people asking if they can have coffee before the test: they hear the preparation message and hang up satisfied. Eight want to know if their results are ready: the AI agent verifies their ID and confirms they can download them with their login. Five book home sample collection for older adults. Only the calls that truly need a person reach the front desk.
What you’d use
The tools that work for you
PBX and call centerSet up a voice menu with preparation messages, queues by location and a separate extension for doctors and companies.Artificial intelligenceBook home sample collection and tell patients whether a result is ready, at any hour and without tying up the front desk.SMS and audioLets patients know their results are ready and reminds them of fasting instructions the night before the test.Virtual mobile numberProvides a number that takes many calls at once during sample collection hours, with number porting if you already have one.
Decision-maker
What each person on the team gains
Lab manager or owner
Serves more patients with the same staff and stops losing orders because no one answered.
Lead lab technician
Have a direct line for referring physicians and critical results, separate from general questions.
Customer service manager
Shorten the line of people who come in just to ask whether their results are ready.
We answer your questions
FAQ: clinical labs
Does the system give patients their results over the phone?
No. For privacy, the agent only confirms whether results are ready and explains how to download or pick them up. Interpretation is always up to the treating physician.
Can I record voice messages with the instructions for each test?
Yes. You can record short messages with the most requested preparations, such as fasting, urine collection or stopping medication as directed by a doctor, and change them whenever you like.
I have several locations. Does each one get its own number?
You can have one number for all of them, with a menu to choose the branch, or one number per branch. Everything is managed from a single cloud dashboard.
How is patient information protected?
Recordings and logs are handled with Ley 1581 de 2012 in mind. You decide who at the lab can access them and how long they’re kept.
Can I handle orders sent as photos on WhatsApp?
Yes. With the WhatsApp Business inbox, patients send a photo of their order and your team receives it in one place to quote or schedule.
We also work with
Other industries we serve
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