Blasting notices to neighbors
A voice-message call or SMS to the neighbors’ list with the blasting time and safety recommendations, with the option to confirm receipt by pressing a key.
For your industryMining
Virtual phone number for mining companies
Connect the mine, the processing plant, ore haulers and the office with a number that adapts to shifts and doesn’t depend on one person’s mobile.
Let me explainFrom the mine entrance to the office: one number that knows who to ring on each shift.
Explained simply
Why a virtual number for mining?
In mining, communication is fragmented: the shift supervisor is underground or in the pit, the plant manager is wrestling with a conveyor belt, the dump truck dispatcher is at the weighbridge, and the admin team is in town or in the city. Ore buyers, explosives and parts suppliers and authorities call whatever mobile they have on file, often belonging to someone who no longer works there. A 19 80 TIC Cloud virtual number brings order to that with a single company line.
It works like this: the number is in the cloud, not tied to a phone. When someone calls, a voice menu asks which area they want and the call rings on the mobile of whoever is on shift at that moment. If that person is inside the mine with no signal, the call automatically goes to the next person in charge or to the office. Because the number handles many calls at once, it doesn’t matter if the weighbridge, the warehouse and the safety chief are all calling at the same time during a shift change.
Mines also depend on their relationship with neighbors. Before blasting, or when there’s heavy dump truck traffic through the area, you can send SMS or calls with a recorded message to the registered community, explaining times and safety tips. For coal mines in Boyacá or Cesar, gold mines in Antioquia or quarries near cities, each site can have its own local number, and everything is managed from one platform with recordings and reports.
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Use cases
What it solves for mining
Weighbridge dispatch
Dump truck drivers dial the dispatch extension to find out their loading slot, and the call rings on the mobile of whoever is at the weighbridge.
Shift supervisor always reachable
The “shift supervisor” extension switches mobiles automatically by schedule: day, evening or night, without anyone having to share numbers.
Buyers and trading companies
A recorded sales line to negotiate prices, volumes and shipping dates, with a record of what was said on every call.
Unsafe conditions reporting
An easy-to-remember number so any worker can report a hazard on site, and the call reaches the safety officer on shift.
A normal day
Shift change at a coal mine
For example, it’s 6 p.m. at a coal mine in Boyacá and the night shift is coming on. The outgoing supervisor wraps up and, without touching anything, the shift supervisor extension starts ringing on the incoming supervisor’s mobile. At 7 a buyer calls asking about the next day’s shipment; the call goes to sales and is recorded. At 9, a dump truck driver dials dispatch to confirm an early load. And the next day, before the 11 a.m. blast, the neighbors get a call with the recorded notice.
What you’d use
The tools that work for you
Virtual mobile numberGives the mine its own mobile number that isn’t lost when a supervisor leaves and that several people can answer.PBX and call centerRoute calls by shift and area, forward when someone is underground without signal, and record important conversations.SMS and audioNotify the community about blasting and dump truck traffic, and staff about shift changes, with confirmation by key press.QTbrain CRM and ERPQTbrain keeps track of buyers, shipments and suppliers connected to the phone, so you know who called and what was agreed.
Decision-maker
What each person on the team gains
Mine manager or owner
Stops depending on personal phones and has a company line that stays the same even when staff changes.
Mine safety manager
Has a clear reporting channel for each shift and a call log to review any incident.
Community relations manager
Alert the whole rural community to blasting and machinery movements within minutes, with proof the notice went out.
We answer your questions
FAQ: mining
Does it work if there’s no signal inside the mine?
Underground there’s usually no mobile signal, so the phone system is set up so that if the person in charge doesn’t answer, the call goes to someone on the surface, at the plant or at the office. It can also ring on an app when there’s Wi-Fi at the camp.
How do we notify the community before blasting?
You upload the neighbors’ phone list and schedule an SMS or a call with a recorded message giving the time and safety tips. Whoever receives the call can press a key to confirm they heard it.
Can we have a number for each mine or quarry?
Yes. Each site can have its own local mobile or landline number, with its own menu and people in charge, all managed from a single platform.
Are calls with buyers recorded?
Yes, you can turn on recording for any extensions you choose, for example sales. That gives you a record of prices, spots and dates agreed over the phone.
What happens to the number suppliers and authorities already know?
You bring it over with number porting and it keeps working the same, except now it can distribute calls among several people. You don’t have to tell anyone you changed numbers.
We also work with
Other industries we serve
We’re ready
Let’s talk about your business.
Tell us how your customers reach you today and we’ll send you a free proposal, in plain language with no fine print.