HSE incident reporting line
An easy-to-remember number, recorded and active day and night, so workers and contractors can report incidents, spills or unsafe conditions without hunting for who to call.
For your industryOil, gas and energy
Virtual phone number for oil, gas and energy companies
A single line so contractors, carriers, communities and crews always reach the right person, whether they’re on site, at the base or at the head office.
Let me explainField, base and office answering the same number, even hours apart.
Explained simply
Why a virtual number for oil, gas and energy?
In an oil, gas or energy operation, people are almost never in the same place. The shift supervisor is at the site, the HSE coordinator is driving the access roads, purchasing works from the base and management works from Bogotá. When a chemicals supplier, a crude hauler or a community leader needs someone, they end up dialing five personal mobiles and no one knows who answered what. With a 19 80 TIC Cloud virtual number, the company has a single line, a +57 3xx mobile or a landline, that routes calls by area and time of day.
Put simply: the number doesn’t live on a SIM card in a single phone, it lives in the cloud. That’s why several people can answer at the same time and, if someone doesn’t pick up, the call jumps to the next person on the list. You can set up a voice menu, known as an IVR, along the lines of “for tanker truck dispatch press 1, for industrial safety press 2,” and record calls to have evidence when a dispute with a contractor or an incident needs to be investigated.
In the field, crews rotate every few days and the people in charge change with them. Instead of handing out a new directory at every shift change, you just update which mobile each extension rings. If the company has work fronts in Meta, Casanare, Santander or Putumayo, each one can have its own local number and they all reach the same phone system. And if local communities already know a company line, you bring it over with number porting and don’t have to change it.
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Use cases
What it solves for oil, gas and energy
Tanker truck dispatch
Drivers dial the dispatch extension and the call rings on the mobile of the shift coordinator, whether at the base or out in the field.
Community relations
A line for community action boards, landowners and neighbors of the operation, with a voice menu and a log of every call to respond on time.
Suppliers and contractors
Purchasing, billing and project oversight with their own extensions, so suppliers don’t have to chase the engineer they met on the last visit.
Crew changes without changing numbers
The “well supervisor” extension is reassigned to the new person in charge in minutes, without passing phones from hand to hand or sharing new numbers.
A normal day
An early morning with the road blocked
Picture a Tuesday at 5:40 a.m. at an oil field in Casanare. A driver bringing in a tanker truck finds the access road blocked. He calls the company number, presses the logistics option and the call rings on the mobile of the shift coordinator at the base. While they talk, the HSE coordinator is informed, and the platform sends an SMS to the other drivers on the road telling them to wait at the checkpoint. Mid-morning, management listens to the recording and understands exactly what happened, without relying on secondhand accounts.
What you’d use
The tools that work for you
Virtual mobile numberGives you a company +57 3xx mobile number that several people can answer at once, from the field, the base or the office.PBX and call centerOrganize calls by area and shift, with a voice menu, recording and reports that serve as evidence in audits and investigations.SMS and audioAlert an entire crew or drivers on the road within minutes about road closures, drills or shift changes, and ask for confirmation by key press.WhatsApp and chatLets suppliers and haulers send photos of delivery notes, weighbridge tickets or damage to an inbox shared by the team.
Decision-maker
What each person on the team gains
Operations manager
Know that no field call goes unanswered, even if the person in charge rotated out yesterday.
HSE coordinator
Have a recorded, easy-to-remember reporting channel, with the history of every incident at hand.
Purchasing and logistics manager
Suppliers and carriers go straight to the right department, and records are kept to clear up deliveries and timelines.
We answer your questions
FAQ: oil, gas and energy
What if there’s no mobile signal at the site?
The call can ring on an app that runs over the camp’s internet connection, such as satellite, or be forwarded automatically to someone who does have signal, like the base or the office. That way it isn’t lost even if the supervisor is in an area with no coverage.
Can we have a number for each block or region?
Yes. You can have landlines in different cities and +57 3xx mobiles, each with its own menu and people in charge. All of them are managed from a single cloud PBX.
Are calls recorded to investigate incidents?
Yes, the PBX can record calls and show who called, when and who answered. That information supports internal investigations, audits or disputes with contractors.
How do we handle crew shift changes?
Extensions are created by role, not by person. When the new crew comes in, you change the mobile each extension rings and the company number stays the same.
Can it notify all staff at the same time?
Yes. With bulk SMS or voice-message calls you can announce a road closure, a drill or a schedule change to hundreds of people in a few minutes. You can even ask them to confirm by pressing a key.
We’re ready
Let’s talk about your business.
Tell us how your customers reach you today and we’ll send you a free proposal, in plain language with no fine print.