Tracking status without waiting
The customer dials, says or keys in their tracking number and an AI agent tells them where the shipment is; if they need more, they’re passed to an agent.
For your industryTransport and logistics
Virtual phone number for transportation and logistics companies
A line that routes calls among dispatch, tracking and customer service, so the question “where’s my order?” doesn’t bring operations to a halt.
Let me explainLet customers know where their cargo is without your dispatcher stopping work.
Explained simply
Why a virtual number for transport and logistics?
At a trucking company, the phone never stops: the customer asking about their freight, the driver reporting he was stopped at a checkpoint, the warehouse that needs to know when the truck arrives and the sales rep closing a new shipment. If all of that goes to a single mobile, the dispatcher spends the day answering instead of dispatching. With a 19 80 TIC Cloud virtual number you get a company line, a +57 3xx mobile or a landline, that takes many calls at once and sorts them by type.
The idea is simple: a voice menu asks callers whether they’re a customer, driver or supplier, and each reaches the right person. Questions that come up all day, like waybill status, can be answered by an AI agent that looks up the information and replies in a natural voice, and if the case gets complicated it passes the call to a person. That way the human team keeps the work that truly needs judgment.
Colombian logistics has very clear peaks: Monday mornings, month-end and the December season. On those days the number simply handles more calls at once, with no busy signals. And if your company moves freight to Ecuador or Peru, 19 80 TIC Cloud’s direct interconnection with those countries makes it easier to talk with drivers, customs and customers across the border without relying on roaming on a personal mobile.
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Use cases
What it solves for transportation and logistics
Dedicated line for drivers
An extension just for drivers on the road, to report checkpoints, breakdowns or loading issues without queuing behind customer calls.
Delivery notice by SMS
Before the vehicle arrives, the recipient gets an SMS or a voice call to confirm someone will be there to receive it.
Proof of delivery via WhatsApp
The courier sends a photo of the delivery or issue to a shared inbox, and customer service replies with that evidence.
Border operations
Numbers and calls to Ecuador and Peru to coordinate with haulers, customs brokers and customers at border crossings.
A normal day
Month-end Monday at the freight company
Picture a month-end Monday at a trucking company in Bogotá. At 7 a.m., fifteen calls come in to the same number from customers asking about weekend shipments. The AI agent handles most of them by giving the status of each waybill. Meanwhile, a driver dials his extension to report that the truck was stopped at a checkpoint near Villeta, and the dispatcher takes it right away because he isn’t tied up with repeat questions. Mid-morning, customer service sends SMS messages to affected recipients with the new delivery time.
What you’d use
The tools that work for you
PBX and call centerSeparate customers, drivers and suppliers with a voice menu, waiting queues and reports on how many calls were answered.Artificial intelligenceA voice agent answers shipment status questions day and night and frees the dispatcher to focus on the route.SMS and audioSend delivery, rescheduling and pickup notices by SMS or voice call, and the recipient confirms by pressing a key.WhatsApp and chatBring delivery photos, courier updates and customer questions into one inbox for the whole team.InternationalProvides calls and numbers to coordinate freight with Ecuador, Peru and other countries without relying on roaming.
Decision-maker
What each person on the team gains
Operations manager
See in reports how many calls come in per hour and add staff right at the peaks.
Dispatch manager
Take drivers’ calls on a dedicated line and stop wasting time answering tracking-number questions.
Customer service lead
Have proof of every delivery at hand and answer complaints with data, not guesswork.
We answer your questions
FAQ: transportation and logistics
Can the AI tell customers where their shipment is?
Yes, if integrated with your system, the AI agent can check the tracking status and answer the customer in a natural voice at any hour. When the case needs a person, such as a complaint, it transfers the call to an advisor.
Can drivers have a separate line?
Yes. A dedicated option or number for drivers goes straight to dispatch, skipping the customer queue. That way an issue on the road is handled quickly.
What happens in December when calls spike?
The number takes many simultaneous calls and queues them with a hold message, or distributes them among more agents. There’s no busy signal even if everyone calls at the same time.
Does it work if we move cargo to Ecuador or Peru?
Yes. 19 80 TIC Cloud has direct interconnection with Ecuador and Peru and offers numbers in other countries, making it easier to talk with your team and customers across the border.
Can we measure how many calls are missed?
Yes, the PBX provides reports on answered and abandoned calls and waiting times by hour and day. That shows you when you’re short-staffed.
We’re ready
Let’s talk about your business.
Tell us how your customers reach you today and we’ll send you a free proposal, in plain language with no fine print.