“Do you have that product?”
Availability inquiries go to the store that has the stock or to a central agent, instead of ringing at a busy register.
For your industryStores and retail
Virtual phone number for stores and retail chains
A number for your customers to ask about availability, order delivery or make an exchange, with the call reaching the branch or advisor who can help.
Let me explainAll your locations under one number that keeps selling during peak season.
Explained simply
Why a virtual number for stores and retail?
Store owners know many sales start with a call: “Do you have the blender in black?”, “How late are you open on Sunday?”, “Can you deliver it?”. If the store phone is busy or nobody hears it over the noise, that customer buys elsewhere. With a virtual number from 19 80 TIC Cloud, your chain or store has a single line that takes several calls at once and routes them to the right branch or an available salesperson.
It works with a simple voice menu: customers choose the nearest store or the type of inquiry, such as orders, exchanges and warranties or corporate sales. If calls pile up, they wait on hold with a message and are distributed among several agents. The usual questions, like hours, address or delivery status, can be answered by an AI agent by voice or chat at any hour, passing anything that needs special attention to a person.
Retail in Colombia runs on seasons: the June bonus, back to school, Black Friday and December. On those days the number handles more calls at once and WhatsApp orders land in an inbox the whole team shares. You can also send SMS promotions to customers who agreed to receive them and, if you sell on credit, send payment reminders within the hours and rules of Ley 2300 de 2023.
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Use cases
What it solves for stores and retail
Delivery orders on WhatsApp
Customers write to a single number and orders are distributed to each store’s salespeople from a shared inbox.
Exchanges and warranties
A menu option just for exchanges and warranties, which goes to the service department without interrupting floor salespeople.
Seasonal promotions
SMS notices about mid-year bonus, Black Friday or December discounts to customers who agreed to receive them.
Installment reminders
If you sell on credit, payment reminders by SMS or voice message, sent within the hours allowed by Ley 2300 de 2023.
A normal day
A payday afternoon in December
Picture a December payday Friday at a home appliance chain with four stores in Cali. At 5 p.m., when people get off work, dozens of calls come in to the same number asking about TVs on sale. The menu distributes them by the store chosen and, if all salespeople are busy, the AI agent gives store hours and takes the customer’s details for a callback. At the same time, delivery orders arrive on WhatsApp in the shared inbox and each store ships its own.
What you’d use
The tools that work for you
Virtual mobile numberGives you a single +57 3xx number for the whole chain that handles many calls at once and can be routed to any branch.WhatsApp and chatBring WhatsApp, Instagram and Facebook into one inbox to take orders and answer questions from several locations.Artificial intelligenceAn AI agent answers questions about hours, addresses and order status day and night, and takes simple orders.SMS and audioSend promotions to opted-in customers and installment reminders in compliance with Ley 2300 de 2023.
Decision-maker
What each person on the team gains
Chain owner or manager
See how many calls come in per branch and per hour, and stop losing sales to busy phones.
Store manager
Salespeople work the floor calmly because the menu or the AI handles repeat questions.
Marketing manager
Launch SMS and WhatsApp promotions to opted-in customers and measure how many respond.
We answer your questions
FAQ: stores and retail
Can I have a single number for all my locations?
Yes. Customers dial one number and choose the branch from a menu, or the call is routed automatically. Each branch can also have its own local number if you need it.
Can I send promotions by SMS?
Yes, to customers who have authorized messages from your brand. That protects your reputation and keeps you compliant with data protection rules.
What does Ley 2300 de 2023 say about collecting installments?
That law regulates the hours and frequency of collection messages and calls. The 19 80 TIC Cloud platform lets you schedule reminders within those limits.
Can several people see WhatsApp orders?
Yes. With WhatsApp Business API all authorized salespeople see and reply to chats from a shared inbox. You can assign each conversation to a branch or an advisor.
What happens to the number my customers already know?
You bring it over with number porting and it stays the same. The difference is that now it can take many calls at once and distribute them among your locations.
We’re ready
Let’s talk about your business.
Tell us how your customers reach you today and we’ll send you a free proposal, in plain language with no fine print.