Support during mass outages
The number handles the call spike and an opening message reports the outage in that area, so fewer people have to wait for an agent.
For your industryInternet service providers (ISPs)
Virtual phone number for internet service providers and telecom companies
Handle service outages without overwhelming your support line, and add telephony, numbers and WhatsApp to your portfolio to resell to your own customers.
Let me explainSupport your subscribers during every outage and add telephony to your portfolio to resell.
Explained simply
Why a virtual number for internet service providers (ISPs)?
A neighborhood or small-town internet provider knows this moment well: a node goes down, a fiber is cut by the road or a storm knocks out the antenna, and within five minutes hundreds of subscribers call support at the same time. If the line is a mobile or a few trunks, most hear a busy signal, get angrier and post on social media. Meanwhile, technicians waste time answering the same question instead of fixing the problem.
With 19 80 TIC Cloud your ISP gets +57 3xx mobile numbers and landline numbers that take anywhere from a few to hundreds of simultaneous calls. When there’s a widespread outage, the voice menu can announce right away that you know about the issue in that area and the estimated repair time, and an AI agent handles the basics, like walking the user through restarting the router or taking the report with their address. That way only the calls that truly need a technician reach one.
And as a telecom company, you can also see it as a business opportunity. 19 80 TIC Cloud is an MVNO partnered with Suma Móvil and works with companies that resell its services: you can offer your business customers virtual numbers, a cloud phone system, WhatsApp Business or bulk SMS alongside the internet service you already sell them. We’ve been IP telephony integrators since 2017, so we speak your technical language.
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Use cases
What it solves for internet service providers (ISPs)
Automated first-level support
An AI agent walks subscribers through restarting the modem or checking the cables and logs the report if the problem persists.
Sales and new installations
A menu option takes people who want to sign up straight to sales to schedule the technical visit.
Maintenance and payment notices
Bulk SMS or voice messages announce scheduled maintenance windows or remind customers of their bill due date.
Voice and messaging resale
You offer your business customers numbers, a phone system, WhatsApp and SMS as part of your portfolio and bill for one more service.
A normal day
A fiber cut on a Tuesday morning
Picture this: at 9 a.m. a backhoe cuts your trunk fiber and knocks out service to two neighborhoods. Within seconds calls start pouring into the support line, many at once. The voice menu already announces that there’s an outage in those areas and the crew is on its way; callers from other neighborhoods go to the AI agent, which walks them through restarting their equipment. A bulk SMS tells those affected the estimated repair time, and your technicians focus on splicing the fiber.
What you’d use
The tools that work for you
Virtual mobile numberNumbers that take hundreds of simultaneous calls so the support line doesn’t collapse during an outage.PBX and call centerVoice menu with outage announcements, support and sales queues, and reports for your NOC.Artificial intelligenceAn AI agent handles first-level support at any hour and hands off to a technician when needed.SMS and audioBulk notices about outages, maintenance and payment dates to all your subscribers.WhatsApp and chatOne more service to resell, and a channel where your subscribers report faults with photos of their equipment.
Decision-maker
What each person on the team gains
ISP manager or partner
Protects your reputation during outages and adds revenue by reselling voice and messaging services.
Technical support manager (NOC)
Get fewer repeat calls during an outage and keep technicians focused on the fix.
Sales director
Expand your portfolio with telephony, WhatsApp and SMS to sell more to each business customer.
We answer your questions
FAQ: internet service providers (ISPs)
Can I resell 19 80 TIC Cloud services?
Yes, we work with internet providers and telecom companies that want to offer telephony and messaging to their customers. Let’s talk about your case and how to bundle it with what you already sell.
What happens to calls during a mass outage?
The number takes many simultaneous calls, depending on your plan, and you can play a message reporting the outage and the estimated repair time. That way many people hang up informed without tying up an agent.
Can I serve subscribers in several towns?
Yes. You can have a national mobile number and landlines in different cities, all reaching the same cloud PBX your support team works from.
Can the AI agent handle basic tech support?
Yes, it can walk subscribers through simple steps like restarting the router or checking the device lights, and log the report if the problem persists. When needed, it transfers the call to a technician.
Do I need to buy a phone system?
No. The phone system, queues, recording and reports are in the cloud. Your team answers from the computer or a mobile app, including technicians in the field.
We’re ready
Let’s talk about your business.
Tell us how your customers reach you today and we’ll send you a free proposal, in plain language with no fine print.