Reservations with no busy line
Several people can call to book at the same time and nobody hears a busy signal, not even during vacations or long weekends.
For your industryHotels and hostels
Virtual phone number for hotels and hostels: no booking left ringing
A single mobile number for reservations, the front desk and guests, which answers several calls at once even while the receptionist is checking someone in.
Let me explainNever leave a hotel reservation ringing: a number that answers several calls at once.
Explained simply
Why a virtual number for hotels and hostels?
At a hotel or hostel, the phone rings just when no one has a free hand: at 3 p.m., when guests arrive to check in, or on a Sunday night, when someone is comparing prices for the long weekend. If the line is busy or no one answers, that person simply calls the next hotel on the list. With a 19 80 TIC Cloud virtual number, several people can call at the same time and all of them find the line available, with no busy signal.
A virtual number is a regular +57 3xx mobile number, or a landline in your city, that doesn’t depend on a device or a SIM card sitting in a front desk drawer. Calls can reach the front desk computer, the manager’s mobile or whoever is on the night shift. If you already have a number listed on Booking, Google or your business cards, you bring it over by porting and don’t have to change anything already published.
The hotel can also have a welcome message that says “press 1 for reservations, 2 for the front desk,” WhatsApp messages with the booking confirmation, and a US or Spanish number so foreign travelers can call you at local rates. We’ve provided business telephony since 2010, and today more than 3,000 companies use our lines. The idea is for your hotel to answer like a big one, even if three people run it.
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Use cases
What it solves for hotels and hostels
24-hour front desk in shifts
At night, calls go to the mobile of the receptionist or doorman on duty, without the guest noticing the change.
Guests calling from abroad
With a US or Spanish number, a tourist can call from home to book as if it were a local call.
WhatsApp confirmations
The booking, check-in time, location and directions are sent on WhatsApp from the hotel’s number.
Late-night service with AI
An AI agent answers in the middle of the night, gives rates and takes reservation details for the team to confirm in the morning.
A normal day
Friday before a long weekend
Picture a 20-room boutique hotel in Villa de Leyva. It’s Friday at 4 p.m., the day before a long weekend: the receptionist is checking in a family when three calls come in to the hotel’s number. Before, two of those people would have heard a busy signal. Now the welcome message tells them “press 1 for reservations”; the manager answers one call from his mobile, the assistant takes another from the computer, and the third caller leaves their details and gets the rates and room photos on WhatsApp. No one went looking for another hotel.
What you’d use
The tools that work for you
Virtual mobile numberA mobile number that takes many calls at once, so the reservations line never sounds busy.PBX and call centerWelcome menu with options for reservations, front desk and restaurant, plus recording to clear up questions about rates.WhatsApp and chatConfirm bookings, send the location and reply to guests from one shared inbox.InternationalNumbers from other countries so foreign tourists can call you at local rates.Artificial intelligenceA voice agent that answers in the middle of the night and takes the details of anyone who wants to book.
Decision-maker
What each person on the team gains
Hotel owner or manager
Stops losing bookings to unanswered calls, especially in high season.
Front desk manager
Distribute calls across the team and night shifts without passing the mobile from hand to hand.
Reservations and sales manager
Listen to recordings and see in reports how many calls come in, at what time and how many end in a booking.
We answer your questions
FAQ: hotels and hostels
Can I keep the number already listed on Booking and Google Maps?
Yes. With porting you bring your current number to 19 80 TIC Cloud and it stays the same for your guests. You don’t have to update your profiles or reprint cards.
How many calls can the hotel take at once?
It depends on your plan: from 2 simultaneous calls to hundreds on the same number. A small hostel can start with a few and scale up when high season arrives.
What happens to calls that come in overnight?
You can send them to the on-shift receptionist’s mobile, to voicemail, or to an AI agent that answers, gives basic information and takes details. In the morning the team reviews and confirms.
Can it take calls from tourists from other countries?
Yes. You can have a local number in the United States, Spain, Argentina or more than 90 countries that rings at your front desk in Colombia. Tourists pay for a local call and you answer as usual.
Do I have to buy phones or rewire the hotel?
It’s not required. Calls can be answered on mobiles, on the front desk computer with a headset or on IP phones if you already have them. We’ll help you set up whatever works best for your hotel.
We also work with
Other industries we serve
We’re ready
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