Delivery orders with no busy signal
At lunchtime and late afternoon several orders come in at once, and they all wait in a queue until someone picks up.
For your industryPharmacies and drugstores
Virtual phone number for pharmacies and drugstores: every delivery counts
A single line for delivery orders, availability questions and shift scheduling that takes several calls at once and also connects your WhatsApp.
Let me explainYour pharmacy gets every delivery order, even when they call at the same time.
Explained simply
Why a virtual number for pharmacies and drugstores?
At a neighborhood pharmacy, the phone is the invisible cash register. The woman ordering her blood pressure medication, the dad who needs acetaminophen for his child at eleven at night, the neighbor asking if her size of diapers came in. If the line is busy because the clerk is taking another order, that customer calls the pharmacy down the street and the delivery is lost.
With a 19 80 TIC Cloud virtual number, your pharmacy gets a +57 3xx mobile number or a local landline number that takes several calls at once. Calls can ring at the counter and on the manager’s mobile, and if everyone is busy the customer waits in line instead of hearing a busy signal. If you have several stores, one number can route orders by neighborhood or by whichever store is on duty.
Many customers no longer call, they write. With the WhatsApp Business inbox, all your clerks see messages in one place, reply from the computer and don’t depend on a single mobile left in a drawer. An AI agent can take orders for over-the-counter products and pass the customer to a person when they ask about prescription drugs, which always require guidance from the pharmacist in charge.
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Use cases
What it solves for pharmacies and drugstores
Night shift
Night calls are forwarded to the store or clerk on duty, without changing the number the neighborhood knows.
Availability inquiries
The customer asks if a product is in stock and the clerk replies on WhatsApp with a photo and price, from the same shared inbox.
Chronic medication reminder
An SMS reminds customers who asked for it that it’s almost time to refill their monthly treatment.
Several locations with one number
A menu or time-based rule sends the call to the nearest location or the one that’s open.
A normal day
Friday afternoon at a neighborhood pharmacy
For example, on a Friday at 6 p.m. the pharmacy has two clerks and one delivery rider. In half an hour, nine calls and twelve WhatsApp messages come in. Calls the counter can’t get to wait in a queue with a message saying someone will be right with them. The second clerk answers the WhatsApp messages from the computer, with a photo and price. A customer asks about an antibiotic and the system passes them to the pharmacist, who explains it requires a prescription. At closing, no delivery order went unanswered.
What you’d use
The tools that work for you
Virtual mobile numberProvides a number that takes several delivery orders at once and can ring at the counter and on mobiles.WhatsApp and chatCollect every customer’s WhatsApp orders in one inbox that several staff members handle at once.Artificial intelligenceTakes orders for over-the-counter products day and night and passes cases needing guidance to a person.WhatsApp callsLets the counter phone system receive voice calls that come in on WhatsApp.SMS and audioRemind customers who asked for it to refill their monthly treatment, in line with Ley 2300 de 2023.
Decision-maker
What each person on the team gains
Pharmacy owner
Sell more deliveries because no call or message goes unanswered at peak hours.
Manager or pharmacist in charge
See on a dashboard how many orders come in per location and who is handling each conversation.
Counter clerk
Handle WhatsApp from the computer and stop running between your mobile, the phone and the register.
We answer your questions
FAQ: pharmacies and drugstores
Can I use the same number for calls and WhatsApp?
Yes. The same mobile number can receive regular calls and work with WhatsApp Business API, with everything in an inbox your staff share.
I have two pharmacies. Do I need two numbers?
Not necessarily. A single number can distribute calls by menu, by schedule or by the location on duty, though you can also have one number per location if you prefer.
Does the AI sell prescription drugs?
No. It’s set up to take orders for over-the-counter products and pass any question about prescription drugs to a person, since those require the pharmacist’s guidance and a prescription.
What if the power goes out or the counter phone breaks?
Because the number lives in the cloud, calls can be forwarded automatically to a mobile. Your number keeps taking orders even if the equipment at the store fails.
Can I bring over the number painted on my storefront?
Yes. With porting you keep your current number, so you don’t have to change signs, bags or flyers.
We also work with
Other industries we serve
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